Troubleshooting
Problem
Job to create an index crashes within 15 minutes resulting in following error message:
Symptom
CNC-MON-0002; Inconsistent run history detected and purged by the Monitoring Service;
CNC-MON-0036; Recovered from an unexpected server crash. The task history may not have been written completely;
Resolving The Problem
In this specific scenario, the dispatcher memory was set too low i.e 768. Increasing the memory to 1024 resolved the issue.
Steps:
- Open Cognos Configuration
- Navigate to Environment / IBM Cognos Services / <Service> - 'Maximum memory in MB' = 1024
- Save and restart.
Note: The memory increase is dependant on available resources so it may need to be adjusted accordingly.
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Document Information
Modified date:
28 November 2022
UID
swg21574543