IBM Support

Making the Self Service Center the default page

Technote (FAQ)


Question

How do you make the Self Service Center the default web page, instead of the Start Center, when logging into Tivoli Service Request Manager?

Answer

There is a way to configure TPAE to go to any application when the user logs in. In this case it would be the Self Service Center. One thing to note is that this is a global setting and will affect all users.

On the administrative workstation, go to:

<MAXIMO_INSTALL>/maximo/applications/maximo/properties and edit the file webclient.properties.

Always make a back up of properties files before altering.

The property will look like the following below that is configured for the Start Center:

# the default app to go to after login. Make sure the startpage property is commented

# out or removed to use this property.

webclient.startapp=startcntr

Change the property so that it becomes:

webclient.startapp=srmssctr

Afterwards you will need to rebuild and redeploy the MAXIMO.EAR file.

Please note that setting this property in the System Properties app within Maximo will not work for SRM 7.2.1 (although that will work with SCCD 7.5). So, you do have the edit the property file and rebuild the EAR.

Document information

More support for: Tivoli Service Request Manager

Software version: 7.2.1

Operating system(s): AIX, Linux, Solaris, Windows

Reference #: 1574225

Modified date: 28 October 2016


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