OPBACKUP utility is not sending email notifications after it completes

Technote (FAQ)


Question

An administrator configured the OPBackup utility to send email notifications but isn't receiving the notifications. What is wrong?

Cause

The following lines were in the op-backup-restore.env file.


BACKUP_EMAIL_NOTIFICATION_SERVER=mail.company.com
BACKUP_EMAIL_NOTIFICATION_TO_EMAIL_ID=first.last@company.com
BACKUP_EMAIL_NOTIFICATION_FROM_EMAIL_ID=FCM Production Server
BACKUP_EMAIL_NOTIFICATION_SUCCESS_MSG_FILE=BACKUP_SUCCESS_MSG.txt
BACKUP_EMAIL_NOTIFICATION_FAIL_MSG_FILE=BACKUP_FAIL_MSG.txt

The following line is incorrect:

BACKUP_EMAIL_NOTIFICATION_FROM_EMAIL_ID=FCM Production Server


Answer

The "From Email" setting needs to be an email address containing no spaces.


This setting will work.
BACKUP_EMAIL_NOTIFICATION_FROM_EMAIL_ID=PRODAdmin@company.com


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Document information


More support for:

OpenPages GRC Platform

Software version:

5.5.2

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1572869

Modified date:

2013-02-14

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