Troubleshooting
Problem
In the TM1 server logfile tm1server.log is an error message like: 7972 ERROR 2011-11-20 10:45:01.967 TM1.ClientMessage Job ID does not match.
Cause
The TM1 user running the TM1 user thread 7972 tried to cancel a TI process or a chore.
As the cancel operation is not a kill operation but instead a graceful shutdown operation, it will not kill a TI process or a chore instantaneously but instead it will send a send a signal to the TI process or the chore to terminate itself at the next opportunity. But that opportunity may never come because the TI process or the chore has successfully finished in the meantime.
When that happens the cancel request cannot be executed and a corresponding error message "Job ID does not match" is logged in the TM1 server message logfile tm1server.log, signaling that a TM1 user tried to cancel a TI process or a chore by it's Job ID but by the time the cancel request was executed the TI process or the chore had already successfully finished thus the cancel request could not be executed.
Diagnosing The Problem
Consider this to be an information message instead of an error message as there is nothing you can do to prevent that error from happening again.
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Document Information
Modified date:
10 November 2022
UID
swg21572613