IBM Support

Modeler 14.2 Help Tutorial does not display navigation arrows correctly on IE9 web browser.

Technote (troubleshooting)


Installing SPSS Modeler Desktop 14.2 FP1 and launching the Tutorial with Internet Explorer 9 as the default browser will either:

* not display the navigation arrows or
* display the arrows but clicking is non-responsive

IE9's Developer Tools Utility provides the following error message in the 'Script' tab:

"SCRIPT5007: Unable to get value of the property 'gotoend':
object is null or undefined tutorial.js, line 167 character 3"

IE9 Compatibility mode does not resolve the problem.


This has been identified as a product defect under APAR PM51085


Windows 7; 64 bit

Resolving the problem

APAR PM51085 submitted for this issue.

Work around:
Open the Developer Tools Utility window (pressing F12) and switch IE to version 8.
Refresh the Tutorial window and navigation should now work.

Related information

A simplified Chinese translation is available

Document information

More support for: SPSS Modeler

Software version: 14.2

Operating system(s): Windows

Reference #: 1570094

Modified date: 05 December 2012