Unable to login to the Information Server Web Console

Technote (troubleshooting)


When attempting to open the Information Server Web Console (by default in http://server_name:9080/ibm/iis/console/ ) the following message is displayed:

The server encountered an unexpected condition, which prevented it from fulfilling the request. Click here to go back to the previous page


SystemErr.log contains:

[10/12/11 13:07:58:221 CEST] 0000000c SystemErr R 2011-10-12 13:07:58,221 Error [ISF-INITIALIZATION] [0001] Error javax.security.auth.login.FailedLoginException: Session id for principal [InformationServerSystemUser] is null. Either the client is not using the ASB authentication service, or your server JAAS configuration is missing the proper ASB custom JAAS login modules.

SystemOut.log contains:
[10/20/11 8:30:27:904 CEST] 00000014 servlet E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: Uncaught exception created in one of the service methods of the servlet com.ascential.asb.web.root.common.home_jsp in application ASB_web.ear. Exception created : java.lang.IllegalArgumentException: sessionId must not be null.
at com.ascential.asb.util.security.impl.Utilities.assertNull(Utilities.java:508)
at com.ascential.asb.util.security.impl.SessionAbstractImpl.getSessionWrapper(SessionAbstractImpl.java:228)
and so on


[10/20/11 8:30:28:090 CEST] 00000019 RepositorySer E com.ascential.xmeta.session.SessionException: Null SessionId. Cannot get session information.
com.ascential.xmeta.query.QueryException: com.ascential.xmeta.session.SessionException: Null SessionId. Cannot get session information.
at com.ascential.xmeta.repository.impl.AbstractDefaultRepository.createQuery(AbstractDefaultRepository.java:577)
at com.ascential.xmeta.service.repository.RepositoryServiceSupport.createQuery(RepositoryServiceSupport.java:903)
and so on


WebSphere Application Security is disabled.

Resolving the problem

  1. Open the WebSphere Administration Console
  2. Click on Security => Global Security
  3. Click the check box for "Enable application security"
  4. Save your changes and restart WAS

You may wish to check WebSphere Application Server's documentation for more details:
Enabling Security

Related information

Previous versions of IIS

Document information

More support for:

InfoSphere Information Server

Software version:


Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:


Modified date:


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