IBM Support

Unable to login to the Information Server Web Console

Technote (troubleshooting)


When attempting to open the Information Server Web Console (by default in http://server_name:9080/ibm/iis/console/ ) the following message is displayed:

The server encountered an unexpected condition, which prevented it from fulfilling the request. Click here to go back to the previous page


SystemErr.log contains:

[10/12/11 13:07:58:221 CEST] 0000000c SystemErr R 2011-10-12 13:07:58,221 Error [ISF-INITIALIZATION] [0001] Error Session id for principal [InformationServerSystemUser] is null. Either the client is not using the ASB authentication service, or your server JAAS configuration is missing the proper ASB custom JAAS login modules.

SystemOut.log contains:
[10/20/11 8:30:27:904 CEST] 00000014 servlet E service SRVE0068E: Uncaught exception created in one of the service methods of the servlet com.ascential.asb.web.root.common.home_jsp in application ASB_web.ear. Exception created : java.lang.IllegalArgumentException: sessionId must not be null.
and so on


[10/20/11 8:30:28:090 CEST] 00000019 RepositorySer E com.ascential.xmeta.session.SessionException: Null SessionId. Cannot get session information.
com.ascential.xmeta.query.QueryException: com.ascential.xmeta.session.SessionException: Null SessionId. Cannot get session information.
at com.ascential.xmeta.repository.impl.AbstractDefaultRepository.createQuery(
at com.ascential.xmeta.service.repository.RepositoryServiceSupport.createQuery(
and so on


WebSphere Application Security is disabled.

Resolving the problem

  1. Open the WebSphere Administration Console
  2. Click on Security => Global Security
  3. Click the check box for "Enable application security"
  4. Save your changes and restart WAS

You may wish to check WebSphere Application Server's documentation for more details:
Enabling Security

Related information

Previous versions of IIS

Document information

More support for: InfoSphere Information Server

Software version: 8.5,,

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1569850

Modified date: 15 April 2014

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