Name lookup in secondary address book(s) fails

Technote (troubleshooting)


Problem

Users can see a person in a secondary address book and select them over dialog box, then firstname lastname is added to TO. field. When sending, the address cannot be resolved and sending fails.

Symptom

Users can see a person in a secondary address book and select them over dialog box, then firstname lastname is added to To: field. When sending, the address cannot be resolved and sending fails.


Resolving the problem

In the configuration document for the server, in the Router/SMTP > Advanced > Controls > "Restrict name lookups to primary directory only": was enabled. Disable this setting and the lookup will work.

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Document information


More support for:

IBM Domino

Software version:

8.0, 8.5

Operating system(s):

AIX, AIX 64bit, IBM i, Linux, Linux iSeries, Linux zSeries, Solaris, Windows, Windows 64bit, i5/OS, z/OS

Reference #:

1568520

Modified date:

2012-11-30

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