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VVM 10.1.1 Cannot add an LDAP user domain, receive 'Service failure: Internal Server Error'

Technote (troubleshooting)


When attempting to create an LDAP domain in Virtual View Manager Administration, an Internal Server Error message is thrown in a dialog box.
Service failure: Internal Server Error <?xml version="1.1" encoding="utf-8"?>


When attempting to create a new LDAP Domain within VVM Administration, an error message is presented.

In the vvm/logs/cs_server_client.log file, an error string will be present:

Caused by: java.lang.NoClassDefFoundError: com/sun/jndi/ldap/ctl/VirtualListViewControl


IBM Cognos Virtual View Manager 10.x does not redistribute Oracle's LDAP connection library, entitled ldapbp.jar

Resolving the problem

You will need to download the Oracle LDAP Connection library entitled ldapbp.jar. The need to obtain this file is documented in the IBM Cognos Virtual View Manager Administrator's Guide (vvm_ag_guide.pdf) under "Chapter 1: Post-installation tasks", in a sub-section entitled "Configuring LDAP".

The instructions in the guide read as follows:

    1. Obtain the ldapbp.jar file.

    2. Copy the ldapbp.jar file to the Virtual View Manager installation directory: installation_directory\apps\common\lib

    3. Restart the server.

The required library file is obtainable from Oracle at the following location:

At the time of writing this Technote, the following package will contain this library:

    Page section: Java Naming and Directory Interface 1.2.1

    File Description: LDAP Service Provider, 1.2.4

    File Name:

Document information

More support for: Cognos Business Intelligence
Virtual View Manager

Software version: 10.1, 10.1.1, 10.2, 10.2.1

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1567790

Modified date: 03 July 2013

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