ITCAM4Tx - RPT File Export to AMC fails - Connect error BWMEC0003E

Technote (troubleshooting)


Problem(Abstract)

Using RPT v8 Workbench, File export -> Connect to AMC with Host = <amc host> and use default port (1976) option, the "select Projects" window shows error BWMEC0003E.

Symptom

detailed error message seen is : "Connect error BWMEC0003E Unable to connect to Application Management Console on the host named <amc_host_name>"

So you can't export any RPT script to AMC agent.


Cause

One possible cause is a port conflict on port number : 1976

Note: This error may also occurs if you have an incorrect version of the ITCAM Rational plugin installed. For example, If you have the v7.2 version of the plugin installed on RPT, and try to export to ITCAMfTx AMC agent v7.3, the BWMEC0003E error is displayed too




In that case, may sure you install the right version of ITCAM Rational integration plugin package on RPT system for your environment.


Diagnosing the problem

Check if you have another product, for example ITCAM for RTT V6 Management Server, already running on the AMC system and using port 1976 as well

Using https://www-304.ibm.com/support/docview.wss?uid=swg21454345 technote to enable RPT tivoli plugin traces, and reviewing trace-eclipse.log file, after reproducing the problem, can be helpful


Resolving the problem

Making sure that port # 1976 is opened and used only by the AMC (T3) agent is a must have, in order for the RPT export plugin to work correctly.

Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management Tivoli Composite Application Manager for Response Time ITCAM for RT (Dist) Windows 6.2

Historical Number

pmr 34723.000.738

Product Alias/Synonym

itcam itcam4transactions itcam4tx itcam4rt

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Document information


More support for:

Tivoli Composite Application Manager for Transactions
ITCAM TRANSACT RRT 5724S79RR v710

Software version:

7.1, 7.2, 7.3, 7.4

Operating system(s):

Windows

Reference #:

1566590

Modified date:

2014-05-28

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