When scanning in PDF images, the displayed image is blank.
The burstimage_rrs.log shows the error:
Exception found while extracting images: This Name format is not supported in current naming convention
When FastDoc scans in a PDF, it converts it to a TIFF. The conversion function that does this expects the filename within the batch to be a specific format. If the file naming configuration has been modified by editing the batchprofiles.xml file, the conversion will fail.
Resolving the problem
Replace batchprofiles.xml, located in the \Datacap\Batch Explorer folder, with the original installed copy. Alternatively, uninstall and reinstall FastDoc Capture.