IBM Datacap FastDoc Capture cannot display PDF images

Technote (troubleshooting)


Problem(Abstract)

When scanning in PDF images, the displayed image is blank.

Symptom

The burstimage_rrs.log shows the error:

Exception found while extracting images: This Name format is not supported in current naming convention



Cause

When FastDoc scans in a PDF, it converts it to a TIFF. The conversion function that does this expects the filename within the batch to be a specific format. If the file naming configuration has been modified by editing the batchprofiles.xml file, the conversion will fail.

Resolving the problem

Replace batchprofiles.xml, located in the \Datacap\Batch Explorer folder, with the original installed copy. Alternatively, uninstall and reinstall FastDoc Capture.

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Document information


More support for:

Datacap FastDoc Capture

Software version:

1.2

Operating system(s):

Windows 7, Windows XP

Reference #:

1561956

Modified date:

2011-09-29

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