IBM Support

Dashboard and WS not accessible - Error HTTP Error: 404 NOT_FOUND

Troubleshooting


Problem

Dashboard and WS not accessible - Error HTTP Error: 404 NOT_FOUND

Symptom

Sterling Integrator version 5.0
New Installation on Red Hat Enterprise Linux 5.0

No errors in the install log

Dashboard and WS not accessible - Error HTTP Error: 404 NOT_FOUND

BindException is on the base port for the SI install

Error Message

noapp log error:-
 java.net.BindException: Address already in use
  at sun.nio.ch.Net.bind(Native Method)
  at sun.nio.ch.ServerSocketChannelImpl.bind(ServerSocketChannelImpl.java:167)
  at sun.nio.ch.ServerSocketAdaptor.bind(ServerSocketAdaptor.java:87)
  at org.mortbay.jetty.nio.SelectChannelConnector.open(SelectChannelConnector.java:205)
  at org.mortbay.jetty.nio.SelectChannelConnector.doStart(SelectChannelConnector.java:304)
  at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:39)
  at org.mortbay.jetty.Server.doStart(Server.java:233)
  at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:39)
  at com.sterlingcommerce.woodstock.noapp.WebServerStartThread.run(WebServerStartThread.java:63)
  at java.lang.Thread.run(Thread.java:810)
  ERROR in WEBServerStartTHread : java.net.BindException: Address already in use
 java.net.BindException: Address already in use
  at sun.nio.ch.Net.bind(Native Method)
  at sun.nio.ch.ServerSocketChannelImpl.bind(ServerSocketChannelImpl.java:167)
  at sun.nio.ch.ServerSocketAdaptor.bind(ServerSocketAdaptor.java:87)
  at org.mortbay.jetty.nio.SelectChannelConnector.open(SelectChannelConnector.java:205)
  at org.mortbay.jetty.nio.SelectChannelConnector.doStart(SelectChannelConnector.java:304)
  at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:39)
  at org.mortbay.jetty.Server.doStart(Server.java:233)
  at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:39)
  at com.sterlingcommerce.woodstock.noapp.WebServerStartThread.run(WebServerStartThread.java:63)
  at java.lang.Thread.run(Thread.java:810)

Resolving The Problem

Check that there is no other application running that uses the base port for the SI install


If no other application is running, then check the content of the file  /etc/hosts
If both localhost and hostname=SRV-SI5 point to the same IP address like this:-

999.99.9.99 SRV-SI5
999.99.9.99 localhost.localdomain localhost

then do this:-

1. stop SI
2. change the /etc/hosts to:
          127.0.0.1 localhost.localdomain localhost
          999.99.9.99 SRV-SI5
3. start SI 5.0
 

[{"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Historical Number

NFX9275

Document Information

Modified date:
16 June 2018

UID

swg21555961