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'EDI-0300 Mandatory Segment' error in external data translator report for AK1 and AK9 segments (SCI40456) - Sterling Gentran:Server for Microsoft Windows

Troubleshooting


Problem

'EDI-0300 Mandatory Segment' error in external data translator report for AK1 and AK9 segments (SCI40456)

Symptom

EDI-0300 Mandatory Segment' error in external data translator report for AK1 and AK9 segments
'3-1-1754: Translator error during document export' when processing inbound 997s
3-1-1734 Translator: Header: BYTE OFFSET: 12, HEX: 414B312A 53482A35 337ED, CHAR:
AK1*SH*53~ AK2*856* when process inbound 997

Cause

ACKBUILD_997 selected for inbound acknowledgment translation object

Resolving The Problem

Set the Acknowledge translation object to ACKBREAK_997 by doing the following:
1) Open the Partner Editor and select the partner. Click the Inbound button.
2) Select the inbound 997 relationship and click the Translation button.
3) Click Advanced and select ACKBREAK_997 into the Acknowledge field at the bottom of the window
4) Save the changes and reprocess the inbound 997 to test.

[{"Product":{"code":"SS6V3G","label":"Sterling Gentran:Server for Microsoft Windows"},"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.1;5.2;5.3;5.3.1","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Historical Number

PRI5122

Product Synonym

[<p><b>]Fact[</b><p>];GENTRAN:Server for Windows NT, All Releases [<br/>] Gentran:Server for Windows,
All Releases [<br/>] SCI40456 [<br/>] Inbound 997s are properly formatted and
contain all required segments

Document Information

Modified date:
16 June 2018

UID

swg21530791