Frequently asked questions about the WebSphere Application Accelerator for Public Networks product

Technote (FAQ)


Question

Is there a list of common questions received by IBM Support and corresponding answers that applies to the WebSphere Application Accelerator for Public Networks product?

Answer

Following are common questions with answers from IBM Support:

Questions Answers
What should I do if I forget my EdgeControl portal password? Follow the instructions on the EdgeControl portal or contact Akamai for further assistance.
What are the HTTP request flow points of failure? Some of the common points of failure are client DNS resolution, the digital property, client network connectivity, response from the Edge server, Edge server DNS resolution, Edge server Network connectivity, and origins server response to the HTTP request.
Where should the Akamai test object be stored? The storage of the test or SureRoute object will be handled once the WebSphere Application Accelerator for Public Networks toolkit is utilized
What DataPower configuration is required to set up WebSphere Application Accelerator for Public Networks? This can vary depending on business requirements, but the key component is the WebSphere Application Accelerator for Public Networks toolkit.
What can I do if my cached objects are not updating on my website? As a starting point, check the scope of the issue. For example:
  • Access the website from different locations.
  • Clear the cache of the browser or the client.
  • Check the caching rules on Edge Control.
  • Check the health of the back-end server as if there is a back-end issue, Akamai will serve the same content.
Can the cache be purged from WebSphere Application Accelerator for Public Networks application? Purging must be done from the Edge Control Portal.
What needs to be done to make WebSphere Application Accelerator for Public Networks visible in EdgeControl's navigation bar? The correct CP -Code must be used to make the application accelerator visible in the Edge Control Portal.
Q - Can I use WebSphere Application Accelerator for Public Networks from the WebSphere Edge Appliance (XE82)? Yes, the WebSphere Application Accelerator for Public Networks product can be used from the edge appliance. See the WebSphere Application Accelerator for Public Networks toolkit for configuration information.
Q - What are the acceleration features included to IBM's Application Accelerator? Following are some of the available features:
  • SureRoute
  • Last Mile Acceleration
  • SLA Tests
  • Prefetching
  • TCP Optimization

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Document information


More support for:

WebSphere Application Accelerator for Public Networks

Software version:

1.0

Operating system(s):

Firmware

Software edition:

Edition Independent

Reference #:

1516286

Modified date:

2013-09-16

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