TEP Workspaces not showing data or gaps of historical data

Technote (troubleshooting)


Problem(Abstract)

Data is missing from the TEP workspaces. Also, you may be seeing gaps in historical data reports.

Environment

z/OS TEMS and agents only.

Diagnosing the problem

From the RKPDLOG, check for the following messages:

yyyy/mm/dd hh:mm:ss KPDINDS: Initialization started for DataStore file DSN:&rhilev.&rte.lowlev

yyyy/mm/dd hh:mm:ss KPDINDS: Initialization complete for DataStore file DSN:&rhilev.&rte.lowlev

If the time difference between "initialization started" to "initialization complete" is in minutes, this may be causing data not to show up in the TEP workspaces or gaps in the historical data collection.


Resolving the problem

From the agent or TEMS started task (depending on what application is having the above issue), look for the //RKPDIN ddname and obtain the dataset name. Edit the dataset, usually &rhilev.&rte.RKANPARU, and edit member (KppPCTL). It will look similar to the following:


MAINTPRC PROC=KPDPROC1 GENPROC
LOADMOD RKANMODL
EXEC DSN:&rhilev.&rte.RKANPARU(KPDPGpp)
EXEC DSN:&rhilev.&rte.RKANPARU(KppDEFIN)
EXEC DSN:&rhilev.&rte.RKANPARU(KppPG)

Note: 1) Where pp is the product code, for example if your MQ data is not being returned in your workspace, pp will be MQ. 2) The above example is from an agent address space, RKPDIN from a TEMS address space will look similar.

Modify KppPCTL by adding BATCHINIT to the first line as follows:

MAINTPRC PROC=KPDPROC1 GENPROC BATCHINIT
LOADMOD RKANMODL
EXEC DSN:&rhilev.&rte.RKANPARU(KPDPGpp)
EXEC DSN:&rhilev.&rte.RKANPARU(KppDEFIN)
EXEC DSN:&rhilev.&rte.RKANPARU(KppPG)

Recycle the address space.

Note: BATCHINIT indicates that initialization of a datastore file should be done by the batch job instead of being done within the PDS. Without BATCHINIT specified, the initialization was always done in the maintenance procedures.


Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management Tivoli Composite Application Manager for Application Diagnostics on z/OS
Systems and Asset Management Tivoli OMEGAMON XE for CICS on z/OS
Systems and Asset Management Tivoli OMEGAMON XE for WebSphere MQ on z/OS
Systems and Asset Management Tivoli OMEGAMON XE for CICS TG on z/OS
Systems and Asset Management Tivoli OMEGAMON XE for DB2 Performance Expert for z/OS
Systems and Asset Management Tivoli OMEGAMON XE for DB2 Performance Monitor for z/OS
Systems and Asset Management Tivoli OMEGAMON XE for IMS on z/OS
Systems and Asset Management Tivoli OMEGAMON XE for Mainframe Networks
Systems and Asset Management Tivoli OMEGAMON XE for Messaging for z/OS
Systems and Asset Management Tivoli OMEGAMON XE for Storage
Systems and Asset Management Tivoli OMEGAMON XE on z/OS

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Document information


More support for:

Tivoli Monitoring Version 6

Software version:

All Versions

Operating system(s):

z/OS

Reference #:

1516221

Modified date:

2014-04-01

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