Increase java memory available to Tivoli Netcool/Reporter processes

Technote (troubleshooting)


The Java web application environment for Netcool/Reporter is Tomcat 5. For Netcool/Reporter to run effectively and sustainably over time, five changes are recommended to increase Java memory and thread settings.


Reporter stops running with a java.lang.OutOfMemoryError in the catalina[date].log file.

Resolving the problem

Implement the five changes outlined below to both Apache Tomcat and the Netcool/Reporter server, using an editor such as notepad or vi.

For Apache Tomcat

1. Change catalina.* settings for java:

Open $REPORTERHOME/bin/ (%TOMCAT_HOME%\apache-tomcat-5.5.26\bin\catalina.bat on Windows)

Insert the following into the first line after the header:

    JAVA_OPTS='-Xms256m -Xmx1024m'

2. Change server.xml settings for threads:

Open $REPORTERHOME/tomcat/conf/ server.xml (%TOMCAT_HOME%\conf\ server.xml on Windows) and search for this line:
    <!-- Define an AJP 1.3 Connector on port 12009 -->.

In the next line, insert three more parameters:

For example:
    <Connector enableLookups="false" port="12009" protocol="AJP/1.3" redirectPort="8443" maxThreads="250" minSpareThreads="25" maxSpareThreads="75"/>

For Netcool/Reporter

3. Change infosrvorg.* settings for java:

Open $INFOHOME/server/infosrvorg (%INFOHOME%\server\infosrvorg.bat on Windows)

In the infosrvorg.* file, search for –ms and –mx.

    java –ms and –mx
    java -ms256m and -mx1048 m

Netcool/Reporter calls the inforsrvorg file at startup to create a Java process.

Note that in the Windows version, there are two Java settings - be sure to make the same change in both places.

4. Change runjob.* settings for java:

Open $INFOHOME/bin/ (%INFOHOME%/bin/runjob.bat on Windows)


    java –ms and –mx
as follows:
    java -ms256m and -mx1048m

Reporter creates a separate and temporary java process when running a report as a scheduled job.

5. Change spacesql.cfg settings for Java:

Open $INFOHOME/websqlbr/admin/ spacesql.cfg ( %INFOHOME%\websqlbr\admin\ spacesql.cfg on Windows)

    java –ms and –mx
as follows:
    -ms64m and -mx90m

Reporter creates a separate and temporary Java process for report object generation including chart, pdf, gif and other objects.

Please restart the Reporter processes ( Apache, Tomcat and the Reporter Server) once the changes are in place.

Product Alias/Synonym

Netcool Reporter

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Document information

More support for:

Tivoli Netcool/Reporter

Software version:


Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Software edition:

All Editions

Reference #:


Modified date:


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