IBM Support

Knowledge Collection of common Notes & Windows 7 issues

Technote (troubleshooting)


This technote contains a list of common Notes issues that occur on Windows 7 platforms.

Resolving the problem

SPR number
link to Fix List entry
SPR status
Two-thirds of Spell Check dialog appears cut off at bottom of screen. (Technote 1427067)
Fixed in 8.5.3
8.5.2 Fix Pack 3
Notes startup triggers "Interactive Services Detection" popup referring to incompatibility with Windows 7.
Fixed in 8.5.3
8.5.2 Fix Pack 2
Wrong icon for Notes pinned to Windows 7 taskbar. Intermittently the Notes Minder icon is pinned to the taskbar when Notes is launched.
Fixed in 8.5.3
Header/menu bar of memos displays wrong information on widescreens in Notes Standard on Windows 7. (Technote 1502710)
Fixed in 8.5.3
Using a Web browser, you enter the URL to the Lotus Domino Certificate Authority application on a Domino server and click "Request Client Certificate." After completing the form, when you click "Submit Certificate Request," the following error occurs: "Object doesn't support this property or method: 'theForm.Enroll.GenKeyFlags'".
Fixed in 8.5.3
(template fix: certreq.ntf)
Prior to 8.5.3, the Smart Upgrade Run As (SURunAs) tool was not supported on Windows 7 & Windows Vista due to security model changes. (Technote 1427073 & 1427103)
Fixed in 8.5.3
Notes consumes vast amounts of memory thus impacting performance due to Cacheset not being properly bounded on Windows 7 64-bit. (Note: Cacheset controls how much memory is allocated when Notes opens files.)
Fixed in 8.5.3
NSD service runs cacheset.exe when initialized on Windows 7 64-bit. (Note: This is a companion SPR to DCOY8CVLFS)
Fixed in 8.5.3
URLs do not open in default browser if it was previously set to Chrome and then switched back to Internet Explorer
Fixed in 8.5.3
8.5.2 Fix Pack 4
Menu bar of new memos displays wrongly in widescreen notebook (Technote 1502710)
Fixed in 8.5.3
Notes Single Logon will not function on Windows 64-bit client OS due to an incompatability with the 32-bit Lotus Notes client. With this fix, Notes Single Logon will function on 64-bit Windows client OS. (Technote 1418129)
Fixed in 8.5.3 &
8.5.2 Fix Pack 2
SendTo -> Mail Recipient does not function in 64-bit Windows 7 with 32-bit Notes. If you right click on a file in Windows explorer and choose send to, it does nothing. You have to manually attach or drag and drop the attachment into Notes.  Same is true if your are in an MS office or other MAPI compliant application and choose the SendTo choice in the menu. (technote 1439101)
Fixed in 8.5.3 Fix Pack 3
Calendar documents will not show without a refresh (technote 1516069)
Fixed in 8.5.3 Fix Pack 1
"File cannot be created" error occurs when user attempts to save multiple files from Notes 8.5.2.x & 8.5.3 into a new folder on an iSeries share.
Fixed in 8.5.3 Fix Pack 1
Enhancement request to add support for Notes with ADSync on Windows 7 64-bit.
Unable to use COM to access backend classes with Notes from 64-bit applications on Windows 7 64-bit

Related information

8.5.3 Fix Pack 1 Release Notice & Fix List
8.5.3 Release Notice & Fix List
8.5.2 Fix Pack 4 Release Notice & Fix List
Supportability Q&A about Notes and Windows 8
Supportability Q&A about Lotus Notes and OS X 10.8.x

Cross reference information
Segment Product Component Platform Version Edition
Messaging Applications IBM iNotes

Document information

More support for: IBM Notes

Software version: 8.5, 8.5.1, 8.5.2, 8.5.3

Operating system(s): Windows

Reference #: 1516069

Modified date: 11 June 2018