The purpose of this document is to clarify the support to be provided when any of the IBM Rational Integrated Development Environment products are running in a Virtualized Environment.
Any of the following Rational Integrated Development Environment products running in a virtualized environment:
- Rational Application Developer for WebSphere Software
- Rational Business Developer
- Rational Developer for AIX and Linux AIX COBOL Edition
- Rational Developer for AIX and Linux C/C++ Edition
- Rational Developer for System z
- Rational Developer for i
- Rational Software Architect
- Rational Software Architect for WebSphere Software
Resolving the problem
Virtualization technology provides transparency to the operating systems, middle ware, and applications that operate on top of it. Virtualization allows a single physical machine to be partitioned into multiple physical or logical partitions with each partition providing the look and feel of an independent operating system. Each partition is called a Virtual Machine or Virtual Environment.
Each Virtual Environment represents a complete system, with processors, memory, networking, and other system resources.
IBM Support for virtualization
If you submit a standard usage or defect related service request and any of the Rational Integrated Development Environment products are running in a Virtual Environment, IBM Rational Support will make reasonable efforts to resolve the problem. We will assume the issue is common to both native and virtual operating environments. If we suspect that a problem is the result of the virtualization technology, it may be necessary to recreate the issue in a native environment before providing continued standard usage or defect related support. This will guide subsequent ownership of the problem for further troubleshooting. Rational Support will not provide support or assistance with the set up and/or configuration of Virtual Environments. Customers looking for support setting up Virtual Environments should consult their respective vendors.
Partitioning hardware into multiple virtual servers could have an affect on performance. All of the Rational Integrated Development Environment products are sensitive to processor availability and overall memory constraints so virtualization may make resource availability unpredictable. Therefore, Rational Support can make no guarantees with respect to performance or scalability in a Virtualized Environment. We support that our product installs successfully in the Virtual Environment and runs without losing functionality or significant performance.
Ensure that the product you intend to use is supported by the vendor for use in a certain type of Virtual Environment.
|Software Development||Rational Application Developer Standard Edition for WebSphere Software|
|Software Development||Rational Developer for AIX and Linux|
|Software Development||Rational Developer for i|
|Software Development||Rational Business Developer|
|Software Development||Rational Developer for System z|
|Software Development||Rational Software Architect|
|Software Development||Rational Software Architect for WebSphere Software|