IBM FileNet P8 WorkplaceXT generates A system error has occurred error.

Technote (troubleshooting)


Problem(Abstract)

A WorkplaceXT error "A system error has occurred." and "WorkplaceXT/null&ut=symmetric, HTTP/1.1 404 Not Found" appears.

Symptom

- In WorkplaceXT, a double-click (or a right-click then View) on a workflow policy caused a pop-up window with another pop-up on top with the error message "A system error has occurred."

- The associated workflow can be successfully launched by itself.

- The associated eForms template can be opened by itself.

- HTTP trace reviewed HTTP/1.1 404 Not Found on the following request:

GET /WorkplaceXT/null&ut=symmetric%3Aalgorithm%3AQUVT%3Akeyid%3AZmNkMzQ0OTk%3D%3Adata%3AYk6vubZFtcU23lJ7u9CLbr0%2FmiE21FljTpDQN2RwbhCVlQUelF5tigaVl9yVaq5p9odDqEVi1%2FYrxI57mqcVZVk7eVyAaSHgdNzWdGFRG79GgD4I8Xow5ekbHsM%2F%2Fbh%2FFXHLaM%2BuvTY%2BcStyv5r%2FfQ%3D%3D&returnUrl=http%3A%2F%2F...


Cause

The WorkplaceXT Server Base URL in the Process Configuration Console was not specified.


Resolving the problem

1. In WorkplaceXT, bring up the Process Configuration Console.

2. Connect to the connection point.

3. Bring up the Properties page.

4. Click on the Web Applications tab.

5. On the row "IBM FileNet WorkplaceXT", enter the WorkplaceXT base URL for "Server Base URL", e.g., http://hqdemo1:9080/WorkplaceXT.

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Document information


More support for:

Case Foundation
eForms for P8

Software version:

4.0.2

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1515567

Modified date:

2013-07-09

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