Troubleshooting
Problem
After 6.2.0-TIV-ITM_SAP-IF0013 installation, ITM V6.2 MySAP Agent always add a SAP instance subnode that no longer exists on SAP system. This also causes error messages to be written into SAP log because of queries issued against not active SAP instances. The error may occurs also on V7.1 and later versions.
Symptom
When agent is started, it adds also one or more old instances that are supposed to be no longer defined on the monitored SAP system.
Even if you try stopping the agent, clearing the offline entries and then restarting the agent, the unwanted instance subnode(s) is created again.
Cause
If the unwanted instance is still defined into the monitored SAP system, using below steps you should be able to see it listed in the transaction output:
1) Logon to SAPGUI and run the RZ04 TCode
2) Click on the "Instances/operation modes" button: you will be shown with some configured instances in the SAP R/3 System.
If no instances are shown here, mySAP agent retrieves the instances using "default mode".
3) To retrieve the instances using the default mode, run the SE37 TCode, and type TH_SERVER_LIST for the function module name.
In this specific scenario anyway, the unwanted SAP instance is not shown by RZ04 and SE37 TCode output.
Something changed after 6.2.0-TIV-ITM_SAP-IF0013 installation and mySAP agent is gathering SAP instance information also from other places.
Resolving The Problem
In order to avoid this behavior, you need to follow these steps:
A) Stop mySAP agent
B)
1. Log on to SAP GUI
2. Select transaction code "SE16"
3. Enter Table name "/IBMMON/ITM_CNFG" and press Enter key
4. Press F8
5. Press F5 and Enter values as below,
5a. Param name : OFFLINEFORINACTIVESERVER
5b. Value Char : YES
5c. Value Int : 1
5d. Save this setting (you can use shortcut keys "ctrl+s")
C) Remove Offline Entries from TEP
D) Start mySAP agent.
The agent will discover the unwanted instance but will not register it to TEMS, so it is not showed in the TEP tree.
When the SAP system is recycled, the instance will no longer be discovered at all.
Product Synonym
IBM Tivoli Monitoring V6.2 MySAP Agent
Was this topic helpful?
Document Information
Modified date:
17 June 2018
UID
swg21515555