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IBM FileNet Remote Administration Console reports <202,0,2005> error

Technote (troubleshooting)


IBM Remote Administration Console (RAC) fails to start when launched on Windows 2008 servers. The application crashes immediately, and an error is logged in the WAL log.


When starting RAC,, the application crashes immediately, reports a Windows error. The following is written to the WAL log:

2011/09/12 09:23:58.204 202,0,2005 <fnsw> "D:\Program Files (x86)\FileNet\FNSW\client\bin\rxapex.exe"  (2784.3780.0 0xae0.ec4) ...

SysV: Error 5 creating file mapping. Map file key is: 0xcfaa0000.  Process Aborting...


Error 5 is a permissions error. It is not enough for the user running RAC to have admin privileges, the user also requires SeCreateGlobalPrivilege privilegs

Diagnosing the problem

First, ensure the user is a member of the local administrators group. Then run the following command at the command prompt:

whoami /priv

The output should include the SeCreateGlobalPrivilege in the list of privileges

Resolving the problem

As an administrator, go to:

Control Panel -> Administrative Tools -> Local Security Policy -> User Rights Assignment -> Create Global Objects

And make sure the user in question is listed, whether explicitly or by group

Please Note: If your Windows environment uses Active Directory to cascade policies, your local settings will be ignored. If, after making the previous changes and logging out of windows and back in, then running the whoami command given above, the SeCreateGlobalPrivilege entry is still not seen, ask your Domain administrator to assign this privilege to the user

Document information

More support for: FileNet Image Services
Remote Admin Console

Software version: 4.1.2, 4.2

Operating system(s): Windows

Reference #: 1515462

Modified date: 24 June 2013