Collecting Data for SysBack (TSM for System Backup and Recovery): Backups

1) Manually Gathering General Information

• Complete SysBack version, to 4 digits: lslpp -l *.sysback.*
• AIX version, technology level, and service pack: oslevel -s
• Device backing up (for example: IBM 4 mm tape drive) : lsdev -Cc tape and lscfg -vl rmt# (for example, lscfg -vl rmt0)

• sbenvsup.<mmddyyyy>.tar

Generated by running from AIX:

# sbenv -d /tmp -t -a

Or, from smitty sysback: Utilities -> Gather SysBack and System Information ->

Type or select values in entry fields.
Press Enter AFTER making all desired changes.

[TOP] [Entry Fields]
Directory Name [/tmp] /
Archive data (tar format) yes +
Compress archive image (AIX "compress" command) no +

Gather all data yes +

2) Manually Gathering Specific Information

• Command or script you're running for the backups
• Logs generated from the backups

• sysback.out
  Generated by recreating with debug turned on as follows:
  
  # script /tmp/sysback.out
  # export SBDEBUG=1
  # <sysback command or script you're running>
  # exit

Submitting Information to IBM Support

After a PMR is open, you can submit diagnostic troubleshooting data to IBM via FTP, HTTP upload, or email. For details see the following link: "sending documentation to Support for problem determination"
http://www-01.ibm.com/support/docview.wss?uid=swg21257908