IBM Support

Collecting Data for SysBack (TSM for System Backup and Recovery): Backups

Technote (troubleshooting)


Collecting Data documents aid in problem determination and save time resolving Problem Management Records (PMRs).

Resolving the problem

1) Manually Gathering General Information

  • Complete SysBack version, to 4 digits: lslpp -l *.sysback.*
  • AIX version, technology level, and service pack: oslevel -s
  • Device backing up (for example: IBM 4 mm tape drive) : lsdev -Cc tape and lscfg -vl rmt# (for example, lscfg -vl rmt0)
  • sbenvsup.<mmddyyyy>.tar
    Generated by running from AIX:

    # sbenv -d /tmp -t -a

    Or, from smitty sysback: Utilities -> Gather SysBack and System Information ->
      Type or select values in entry fields.
      Press Enter AFTER making all desired changes.

      [TOP] [Entry Fields]
      Directory Name [/tmp] /
      Archive data (tar format) yes +
      Compress archive image (AIX "compress" command) no +

      Gather all data yes +

2) Manually Gathering Specific Information
  • Command or script you're running for the backups
  • Logs generated from the backups
  • sysback.out
    Generated by recreating with debug turned on as follows:

    # script /tmp/sysback.out
    # export SBDEBUG=1
    # <sysback command or script you're running>
    # exit

Submitting Information to IBM Support

After a PMR is open, you can submit diagnostic troubleshooting data to IBM via FTP, HTTP upload, or email. For details see the following link: "sending documentation to Support for problem determination"

Document information

More support for: Tivoli Storage Manager for System Backup and Recovery

Software version: All Versions

Operating system(s): AIX

Software edition: All Editions

Reference #: 1514859

Modified date: 2015-08-03