Running Floating License Usage Report results in "No License Usage data found"

Technote (troubleshooting)


Problem(Abstract)

Attempts to run Floating License Usage report in IBM Rational Team Concert results in "No license usage data found" error when users have been signing on with floating licenses.

Symptom

After navigating to the Reports page for Licensing and running the reports, the following message is displayed, despite the fact that users have been logging in and utilizing their floating licenses capabilities.

License Usage
No License usage data found

License Denials
No License denials were found

License Usage Comparison
No license usage data found



Cause

The data mart collection job has not been run to obtain the license information.

Resolving the problem

The Data Mart and Data Warehouse collection jobs will collect information regarding to Licensing.

This job is associated with the Data Mart and Data Warehouse, and one will need to be configured to run the data collection jobs.

In order to allow the 'Floating License Usage' reports, you will need to

  1. Navigate to the Reports Management page https:// :9443/jts/admin#action=jazz.viewPage&id=com.ibm.team.reports.reportsManagementPage
  2. Run the License Data Mart collection job, or, run the Data Warehouse Collection job.

The data collection job will collect all the information pertaining to licenses and will populate the Reports page. After the job has been run, navigate back to the Floating License Usage Reports page on the web UI and run the report. The corresponding License Usage, License Denials and License Usage Comparison charts will now be available.


Leverage the Jazz Community

Jazz and Rational Team Concert have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.


Cross Reference information
Segment Product Component Platform Version Edition
Software Development Rational Quality Manager 3.0.1
Software Development Rational Requirements Composer 3.0.1

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Document information


More support for:

Rational Team Concert
Reports

Software version:

3.0.1

Operating system(s):

Linux, Windows

Reference #:

1514803

Modified date:

2011-09-14

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