IBM Support

Webform Server 64-bit install/uninstall fails with an ACUINI0082E error

Troubleshooting


Problem

Attempts to install and uninstall Webform Server 4.0 result in a failed install with an ACUINI0082E error when using IBM Forms 64-bit version on a AIX 64-bit operating system. This technote discusses how to resolve this problem.

Symptom

When trying to install, the following exception displays in the FormsServerInstall-00.log:


2011-05-18 17:02:00.225-04:00 : STDERR : com.ibm.ac.si.install.RegisterCmdFailedException: ACUINI0082E The register or deregister request has failed. ClassName: com.ibm.ac.si.tpreg.TouchpointRegistryImpl and Options:[Ljava.lang.String;@614c614c.
2011-05-18 17:02:00.225-04:00 : STDERR : at com.ibm.ac.si.install.SIInstaller.processRequest(SIInstaller.java:5862)
2011-05-18 17:02:00.226-04:00 : STDERR : at com.ibm.ac.si.install.SIInstaller.registerManagedResourceProperties(SIInstaller.java:5873)

Resolving The Problem

Manually clean up the previous install by removing the installation directory and all the child files and directories.

Manual Clean up steps:

** Note: Make sure you remove all directories, files and child directories from the installation path. Remove any .lock files.

1. Remove the /var/ibm/common directory.

2. Remove the /usr/ibm/common directory.

3. Clean up the /tmp directory, by removing the acu_de.log file , if it is there. The installer may leave some additional folders in /tmp as well, check for persistent_state, StdErr.txt and hsperdata_<username> from the /tmp and delete them before install

4. Remove the /tmp/<username> directory, where <username> is the ID of the user that installed DE (e.g. "root").

5. Remove all DE references from the /etc/inittab system file. The DE entries should be delimited by "#Begin AC Solution Install block" and "#End AC Solution Install block". Remove all of the text between these delimiters, and the delimiting text, as well.

6. Remove all DE references from the /etc/services system file.

Also clean up any forms file items left in the following locations:

install location = /usr/ibm/common/acsi

common location = /var/ibm/common/acsi

Prior to attempting a reinstall, verify the 32 and 64 bit libraries are on the AIX machine. Details of the files are found in technote 1474222.

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Document Information

Modified date:
15 November 2019

UID

swg21514639