The 3rd party provider returned an unrecoverable exception

Technote (troubleshooting)


Problem(Abstract)

The 3rd party provider returned an unrecoverable exception

Resolving the problem

Related Version(s):

CommandCenter MR2

CommandCenter MR3

Summary: When attempting to run a CommandCenter Report, the following error may be returned: The 3rd party provider returned an unrecoverable exception. (The error may also be returned if the user attempts to log into cognos connection (http://servername/crn) When selecting Details, the following error is noted: com.openpages.csp.wsprovider.wswrapper.WebServiceWrapperException: java.rmi.RemoteException: SOAP Fault:javax.xml.rpc.soap.SOAPFaultException: Exception during processing: com.openpages.webservices.common.OpenpagesWebServicesExceptioncaused by 2006-04-27 08:55:18 ExceptionCode:OP-0002 ExceptionDesc:Login failed RuntimeDesc:An unknown error occurred while connecting to the Aurora environment. (see Fault Detail for stacktrace) Detail: com.openpages.webservices.common.OpenpagesWebServicesExceptioncaused by 2006-04-27 08:55:18 ExceptionCode:OP-0002 ExceptionDesc:Login failed RuntimeDesc:An unknown error occurred while connecting to the Aurora environment. at com.openpages.webservices.security.internal.SecurityWebServicesSupport.login(SecurityWebServicesSupport.java:77) at sun.reflect.GeneratedMethodAccessor88.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:324) at weblogic.webservice.component.javaclass.JavaClassInvocationHandler.invoke(JavaClassInvocationHandler.java:133) at weblogic.webservice.core.handler.InvokeHandler.handleRequest(InvokeHandler.java:104) at weblogic.webservice.core.HandlerChainImpl.handleRequest(HandlerChainImpl.java:143) at weblogic.webservice.core.DefaultOperation.process(DefaultOperation.java:535) at weblogic.webservice.server.Dispatcher.process(Dispatcher.java:204) at weblogic.webservice.server.Dispatcher.doDispatch(Dispatcher.java:176) at weblogic.webservice.server.Dispatcher.dispatch(Dispatcher.java:96) at weblogic.webservice.server.WebServiceManager.dispatch(WebServiceManager.java:100) at weblogic.webservice.server.servlet.WebServiceServlet.serverSideInvoke(WebServiceServlet.java:297) at weblogic.webservice.server.servlet.ServletBase.doPost(ServletBase.java:485) at weblogic.webservice.server.servlet.WebServiceServlet.doPost(WebServiceServlet.java:267) at javax.servlet.http.HttpServlet.service(HttpServlet.java:760) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at weblogic.servlet.internal.ServletStubImpl$ServletInvocationAction.run(ServletStubImpl.java:1006) at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:419) at weblogic.servlet.internal.ServletStubImpl.invokeServlet(ServletStubImpl.java:315) at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:6718) at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321) at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121) at weblogic.servlet.internal.WebAppServletContext.invokeServlet(WebAppServletContext.java:3764) at weblogic.servlet.internal.ServletRequestImpl.execute(ServletRequestImpl.java:2644) at weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:219) at weblogic.kernel.ExecuteThread.run(ExecuteThread.java:178) ; nested exception is: javax.xml.rpc.soap.SOAPFaultException: Exception during processing: com.openpages.webservices.common.OpenpagesWebServicesExceptioncaused by 2006-04-27 08:55:18 ExceptionCode:OP-0002 ExceptionDesc:Login failed RuntimeDesc:An unknown error occurred while connecting to the Aurora environment. (see Fault Detail for stacktrace) This can be caused due to a space in the users password. While the application, either SOX Express or ORM accepts spaces in the password, the CommandCenter integration does not. The users password must be changed to remove the space.

Historical Number

602

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Document information


More support for:

OpenPages GRC Platform

Software version:

Version Independent

Operating system(s):

Platform Independent

Reference #:

1513185

Modified date:

2014-07-30

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