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SQL5005C system error pop-up window when logging into a Windows system due to the logon userid not having permission to run db2systray

Technote (troubleshooting)


Problem(Abstract)

SQL5005C system error pop-up window when logging into a Windows system due to the logon userid not having permission to run db2systray

Symptom

When logging into a Windows system with a userid that is not part of either the DB2ADMNS or DB2USERS Extended Windows Security groups, a pop-up that displays an error "SQL5005C system error" will be displayed on the screen if the db2systray is enabled.


Cause

The error is caused by db2systray.exe trying to launch, but the userid that is logging into the system does not have the appropriate permission to run db2systray.exe

Resolving the problem

To avoid this error message, please take one of the following steps:

  • This error will not be displayed if the Extended Windows Security feature is not enabled. When installing DB2 for the first time, you may disable the Extended Windows Security feature in the install wizard when installing DB2 and the error will not occur in this configuration.
  • If Extended Windows Security is enabled, this error message will not be displayed if the userid that is logging into the system belongs to the DB2USERS or DB2ADMNS group.
  • If Extended Windows Security is enabled, but there are userids on the box that you do not wish to add to either the DB2USERS or DB2ADMNS group, the error can be avoided by disabling the db2systray feature. To do this, log in as a local administrator and run "db2systray -clean" from a DB2 Command Window with administrative privileges.

Related information

Extended Windows Security
db2systray

Document information

More support for: DB2 for Linux, UNIX and Windows
Security / Plug-Ins - Other

Software version: 9.1, 9.5, 9.7, 9.8, 10.1, 10.5, 11.1

Operating system(s): Windows

Reference #: 1512440

Modified date: 18 July 2016


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