Inaccurate system information after installing Maximo Mobile Suite 7.5

Technote (troubleshooting)


Problem(Abstract)

When you install a component from Maximo Mobile Suite 7.5, it overrides the product information about Maximo Asset Manager. The system information in the Help menu is inaccurate.

Symptom

You install Maximo Mobile Suite 7.5.0.0 after you install Maximo Asset Manager. If you go to the Help menu and select System Information, inaccurate system information is displayed about the Maximo Asset Manager version. This is a problem if you contact IBM Support, who require accurate system information to be able to diagnose your problem.


Resolving the problem

1. On the administrative workstation where Maximo Mobile is installed, open the maximo_root\application\maximo\properties\product folder.

2. Update the mam.xml file by changing the value in the tag for the build of the mam.xml file to the same value for the tag for the build in the tpae.xml file.

3. Delete the following files from the product folder:

  • essentials.xml
  • essentialsadapter.xml
  • unittest.xml

4. Regenerate and redeploy a new maximo.ear file.

Example:

When you install Maximo Asset Manager, the tpae.xml file looks like this:

<version>
<major>7</major>
<minor>5</minor>
<modlevel>0</modlevel>
<patch>0</patch>
<build>20110720-0539</build>
</version>

When you install Maximo Mobile Suite, the mam.xml file looks like this:

<version>
<major>7</major>
<minor>5</minor>
<modlevel>0</modlevel>
<patch>0</patch>
<build>20110413-2230</build>
</version>

After you update the mam.xml file to match the tpae.xml file, it looks like this:

<version>
<major>7</major>
<minor>5</minor>
<modlevel>0</modlevel>
<patch>0</patch>
<build>20110720-0539</build>
</version>


Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM Maximo Asset Management AIX, HP-UX, Linux, Solaris, Windows, z/OS, Windows 2000, Windows XP 7.5

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Document information


More support for:

IBM Maximo Mobile Suite

Software version:

7.5

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows, Windows Handhelds

Reference #:

1512381

Modified date:

2013-07-29

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