IBM Support

Open a case with support, use the IBM Support Portal



Click here to open a Service Request, (report a case or problem ticket with support), or you can use links to the Service Requests & PMRs page from within the Support Portal. If you are looking for some information about using the Support Portal, here are some resources that will help you get started.


Click here to open a Service Request, (report a case or problem ticket with support), or you can use the Service Requests & PMRs link from within the Support Portal, under Common support links (you will need to sign in).

A link is also available under Tools and resources

The IBM Support Portal is a unified, customizable view of all technical support tools and information for all IBM systems, software, and services. It brings all the support resources available for IBM hardware and software offerings together in one place.

The IBM Support Portal provides powerful features that make it fast and easy to find the exact information or tool you need.

  • Select your IBM products and the task at hand for direct access to all pertinent resources.
  • Browse featured support links that guide you to the most critical and useful information and tools.
  • Filter the results of a simple text search with one click to pinpoint the most appropriate documents.
  • Personalize the pages to include exactly the type of information you need, arranged most effectively for you.

Note: Service Request ( SR) is accessible from the Support Portal or any Support Pages. IBM provides the SR tool to electronically submit and manage Problem Management Records (PMRs) on the Web for more control over your PMRs. Use SR to Open a Case (open a ticket) with support.

Document information

More support for: Sterling Commerce

Software version: 5.1

Operating system(s): z/OS

Reference #: 1512174

Modified date: 26 August 2011

Translate this page: