Initiate Systems Support Portal Shutdown
The Initiate Support Portal (https://support.initiatesystems.com) will be shutdown on September 7, 2011.
Late last year we notified our Master Data Service customers of our migration efforts from the Initiate Customer Support systems to the IBM Support Systems. In March, we went live with the IBM support systems and since have been providing you with technical support through both the IBM Support Portal and the Initiate Support Portal.
- Please go here, then reference the "New to IBM Support?" Featured Link on the IBM Support Portal where you will find answers to many questions as well as step-by-step instructions related to getting registered, subscribing to communications and using the various tools required to engage the technical support team, including instructions on how to submit a Service Request (trouble ticket).
- The IBM Customer Number (ICN) is required to engage and receive IBM Support. Your ICN was sent via email to your Site Technical Contact. If you do not have your ICN or do not know who your STC is, please contact the IBM Client Care team at email@example.com.