IBM Content Collector web application service fails to start due to JAVA.LANG.UNSATISFIEDLINKERROR

Technote (troubleshooting)


Problem(Abstract)

IBM Content Collector web application service fails to start due to java.lang.UnsatisfiedLinkError for afu_mapi_if.dll

Symptom

The following error may be observed in the WebSphere Application Server SystemOut.log:

[8/25/11 12:57:13:930 EDT] 00000015 SystemOut O java.lang.UnsatisfiedLinkError: afu_mapi_if (.\afu_mapi_if.dll is not a valid Win32 application. )
[8/25/11 12:57:13:943 EDT] 00000015 SystemOut O Could not access Exchange Session Manager

Cause

A 64-bit JVM is used in WebSphere Application Server.

Environment

External WebSphere Application Server is used for IBM Content Collector Web Application.

Resolving the problem

  • Use a 32-bit JVM in external WebSphere Application Server.
  • Alternatively, reinstall IBM Content Collector with the embedded WebSphere Application Server option.

Related information

IBM Content Collector 2.2 Prerequisites
IBM Content Collector 2.2 Information Center

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Document information


More support for:

Content Collector
Content Collector for Email

Software version:

2.2, 3.0

Operating system(s):

Windows 2008 server

Reference #:

1512097

Modified date:

2012-10-30

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