Troubleshooting
Problem
User gets a popup dialog error when trying to login to Business Space in IBM WebSphere Business Monitor.
Symptom
You may see similar errors as follows:
BMWMB0039E:Fail to load page. The error message is: Error -
BMWMF0001E:Node must not be null. Please contact Lotus Mashups
administrator
Also
00000045 W
com.ibm.mm.server.model.persist.NLFModelPersistenceHandlerImpl loadRoot
IGNORING EXCEPTION (BMWSD0114E: Error reading a navigation tree. user
id: jbowles_user_uniqueID page id:
USER_NAVTREE_ROOT_OID000000000000000), RETURNING NULL
com.ibm.mm.framework.persistence.exceptions.DataBackendException:
BMWSD0114E: Error reading a navigation tree. user id:
jbowles_user_uniqueID page id: USER_NAVTREE_ROOT_OID000000000000000
at
com.ibm.mm.server.persistence.rdbms.dao.ibatis.NavigationDaoSqlMap.findT
opologyDescByPageAndOwner(NavigationDaoSqlMap.java:655
Cause
A possible cause is an incorrect schema name
Environment
All
Diagnosing The Problem
Ensure this property is set to correct schema name:
Resource Environment > Resource Environment Provider >
Mashups_ConfigService > Custom properties
check property name schemaName value
Resolving The Problem
- Ensure this property is set to correct schema name:
- For a stand-alone server: profile_root\BusinessSpace\node_name\server_name\mm.runtime.prof\config\ConfigService.properties
- For a cluster: deployment_manager_profile_root\BusinessSpace\cluster_name\mm.runtime.prof\config\ConfigService.properties
- For a stand-alone server:
- For a cluster:
- Run $AdminConfig save.
Resource Environment > Resource Environment Provider >
Mashups_ConfigService > Custom properties
check property name schemaName value
If it is not correctly set then you must update the ConfigService.properties file and then run the updatePropertyConfig command to get the values changed.
[{"Product":{"code":"SSSRR3","label":"WebSphere Business Monitor"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.0.0.4;7.0.0.3;7.0.0.2;7.0","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}},{"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"","label":"Linux zSeries"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"7.5.0.1;7.5","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSTLXK","label":"IBM Integration Designer"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.5;7.5.0.1","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSCP4Q","label":"WebSphere Business Compass"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.0.0.4;7.0.0.3;7.0.0.2;7.0.0.1;7.0","Edition":"All Editions","Line of Business":{"code":"LOB36","label":"IBM Automation"}},{"Product":{"code":"SSCRHV","label":"WebSphere Business Modeler Publishing Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space Widgets","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.0.0.4;7.0.0.3;7.0.0.2;7.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSAK4R","label":"WebSphere Business Services Fabric"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.0.0.3;7.0.0.2;7.0.0.1","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSQH9M","label":"WebSphere Process Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.0.0.4;7.0.0.3;7.0.0.2;7.0.0.1","Edition":"NA","Line of Business":{"code":"LOB36","label":"IBM Automation"}},{"Product":{"code":"SSWLGF","label":"WebSphere Service Registry and Repository"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"","label":"HP Itanium"},{"code":"PF016","label":"Linux"},{"code":"","label":"Linux pSeries"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.5;7.0.0.4;7.0.0.3;7.0.0.2;7.0.0.1;7.0","Edition":"All Editions","Line of Business":{"code":"LOB36","label":"IBM Automation"}},{"Product":{"code":"SS7NQD","label":"IBM Business Monitor"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.0;7.5","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]
Was this topic helpful?
Document Information
Modified date:
15 June 2018
UID
swg21511784