IBM Support

Cannot log into Business Space

Troubleshooting


Problem

User gets a popup dialog error when trying to login to Business Space in IBM WebSphere Business Monitor.

Symptom

You may see similar errors as follows:

BMWMB0039E:Fail to load page. The error message is: Error -
BMWMF0001E:Node must not be null. Please contact Lotus Mashups
administrator

Also


00000045 W
com.ibm.mm.server.model.persist.NLFModelPersistenceHandlerImpl loadRoot
IGNORING EXCEPTION (BMWSD0114E: Error reading a navigation tree. user
id: jbowles_user_uniqueID page id:
USER_NAVTREE_ROOT_OID000000000000000), RETURNING NULL

com.ibm.mm.framework.persistence.exceptions.DataBackendException:
BMWSD0114E: Error reading a navigation tree. user id:
jbowles_user_uniqueID page id: USER_NAVTREE_ROOT_OID000000000000000
at
com.ibm.mm.server.persistence.rdbms.dao.ibatis.NavigationDaoSqlMap.findT
opologyDescByPageAndOwner(NavigationDaoSqlMap.java:655

Cause

A possible cause is an incorrect schema name

Environment

All

Diagnosing The Problem

Ensure this property is set to correct schema name:

Resource Environment > Resource Environment Provider >
Mashups_ConfigService > Custom properties
check property name schemaName value

Resolving The Problem

    Ensure this property is set to correct schema name:

    Resource Environment > Resource Environment Provider >
    Mashups_ConfigService > Custom properties
    check property name schemaName value

    If it is not correctly set then you must update the ConfigService.properties file and then run the updatePropertyConfig command to get the values changed.
    • For a stand-alone server: profile_root\BusinessSpace\node_name\server_name\mm.runtime.prof\config\ConfigService.properties
    • For a cluster: deployment_manager_profile_root\BusinessSpace\cluster_name\mm.runtime.prof\config\ConfigService.properties
    Run the updatePropertyConfig command in the wsadmin environment of the profile:
    • For a stand-alone server:
    $AdminTask updatePropertyConfig {-serverName server_name -nodeName node_name -propertyFileName "profile_root\BusinessSpace\node_name\server_name\mm.runtime.prof\config\ConfigService.properties" -prefix "Mashups_"}
    • For a cluster:
    $AdminTask updatePropertyConfig {-clusterName cluster_name -propertyFileName "profile_root\BusinessSpace\cluster_name\mm.runtime.prof\config\ConfigService.properties" -prefix "Mashups_"}
    • Run $AdminConfig save.

[{"Product":{"code":"SSSRR3","label":"WebSphere Business Monitor"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.0.0.4;7.0.0.3;7.0.0.2;7.0","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}},{"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"","label":"Linux zSeries"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"}],"Version":"7.5.0.1;7.5","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSTLXK","label":"IBM Integration Designer"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.5;7.5.0.1","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSCP4Q","label":"WebSphere Business Compass"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.0.0.4;7.0.0.3;7.0.0.2;7.0.0.1;7.0","Edition":"All Editions","Line of Business":{"code":"LOB36","label":"IBM Automation"}},{"Product":{"code":"SSCRHV","label":"WebSphere Business Modeler Publishing Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space Widgets","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.0.0.4;7.0.0.3;7.0.0.2;7.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSAK4R","label":"WebSphere Business Services Fabric"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.0.0.3;7.0.0.2;7.0.0.1","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSQH9M","label":"WebSphere Process Server"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.0.0.4;7.0.0.3;7.0.0.2;7.0.0.1","Edition":"NA","Line of Business":{"code":"LOB36","label":"IBM Automation"}},{"Product":{"code":"SSWLGF","label":"WebSphere Service Registry and Repository"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"","label":"HP Itanium"},{"code":"PF016","label":"Linux"},{"code":"","label":"Linux pSeries"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.5;7.0.0.4;7.0.0.3;7.0.0.2;7.0.0.1;7.0","Edition":"All Editions","Line of Business":{"code":"LOB36","label":"IBM Automation"}},{"Product":{"code":"SS7NQD","label":"IBM Business Monitor"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Business Space","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.0;7.5","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Document Information

Modified date:
15 June 2018

UID

swg21511784