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Welcome to the Support Portal FAQ for IBM Initiate MDS customers.
If you are new to the IBM Support Portal, this page contains a list of frequently asked questions which will assist you in taking full advantage of the resources available through the portal. As a new user there are a few steps you should take in getting started:
- Register for your IBM Web ID. Go here to find out how.
- Choose a product - In order for your Support home page to automatically populate with the latest information (Features, Notifications, Alerts, etc.) regarding your product, you must choose a product. Go here to find out how.
- Register for the Service Request (SR) Tool - If you are going to create or otherwise want access to Service Requests/Problem Management Requests (PMRs) then you need to register for the Service Request (SR) Tool. Go here to find out how.
- Manager your subscriptions - Within the IBM Support Portal you can subscribe to various content categories. Each time we post new or update existing content, the system will automatically notify you to keep you current. This will be the method by which we notify you regarding new release (release notes). Go here to find out how to manage my subscriptions.
Additionally, we encourage you to review the QuickStart Guide.