IBM Support

MDS Support Portal FAQ


This document applies only to the following language version(s):

US English


Welcome to the Support Portal FAQ for IBM Initiate MDS customers.


If you are new to the IBM Support Portal, this page contains a list of frequently asked questions which will assist you in taking full advantage of the resources available through the portal. As a new user there are a few steps you should take in getting started:

  1. Register for your IBM Web ID. Go here to find out how.
  2. Choose a product - In order for your Support home page to automatically populate with the latest information (Features, Notifications, Alerts, etc.) regarding your product, you must choose a product. Go here to find out how.
  3. Register for the Service Request (SR) Tool - If you are going to create or otherwise want access to Service Requests/Problem Management Requests (PMRs) then you need to register for the Service Request (SR) Tool. Go here to register.
  4. Manage your subscriptions - Within the IBM Support Portal you can subscribe to various content categories. Each time we post new or update existing content, the system will automatically notify you to keep you current. This will be the method by which we notify you regarding new release (release notes). Go here to find out how to manage my subscriptions.

Additionally, we encourage you to review the QuickStart Guide.

How do I register for full access to the IBM Support Portal?

What is my IBM Customer Number (ICN)?

What is a Site Technical Contact?

How do I change the Site Technical Contact for my company?

How do I submit a Service Request (trouble ticket)?

What's a PMR?

What is the difference between an SR and a PMR?

How do I share data with my support engineer?

Why am I not receiving emails from the IBM Support Portal when my PMRs are updated?

Where do I find IBM Initiate Master Data Service Release Notes?

What is Fix Central, and how do I use it?

What is Passport Advantage, and how do I access it?

Is telephone support available?

Document information

More support for: Initiate Master Data Service

Software version: Version Independent

Operating system(s): Platform Independent

Software edition: All Editions

Reference #: 1508883

Modified date: 09 December 2016

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