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Abstract

The Support Reference Guide details the support services, contact information, and best practices for contacting support to ensure quick response and problem resolution.

Content


Software as a Service

Contact information: SaaS Support Handbook.

For the fastest service, go to Appendix D: IBM Sterling

On Premise Products
(listed below)

Contact information: Software Support Handbook.

Cross reference information
Segment Product Component Platform Version Edition
Commerce Sterling B2B Integrator
Commerce Sterling Order Management
Commerce IBM Control Center
Commerce Sterling File Gateway
Commerce Sterling Gentran for z/OS
Commerce Sterling Gentran:Director
Commerce Sterling Gentran:Server for iSeries
Commerce Sterling Gentran:Server for Microsoft Windows
Commerce Sterling Gentran:Server for UNIX
Commerce Sterling Secure Proxy
Commerce Sterling Selling and Fulfillment Suite
Commerce Sterling Connect:Direct Browser User Interface
Commerce Sterling Connect:Direct Application Interface for Java
Commerce IBM Call Center for Commerce
Commerce IBM QuickFile
Commerce Sterling Configure- Price- Quote
Commerce Sterling Warehouse Management System
Commerce Sterling Connect:Direct for HP NonStop
Commerce Sterling Connect:Direct for i5/OS
Commerce Sterling Connect:Direct for Microsoft Windows
Commerce Sterling Connect:Direct for OpenVMS
Commerce Sterling Connect:Direct for UNIX
Commerce Sterling Connect:Direct for z/OS
Commerce Sterling Connect:Direct File Agent
Commerce Sterling Connect:Direct FTP+
Commerce Sterling Connect:Enterprise for UNIX
Commerce Sterling Connect:Enterprise for z/OS
Commerce Sterling Connect:Express for Microsoft Windows
Commerce Sterling Connect:Express for UNIX
Commerce Sterling Connect:Express for z/OS

Document information

More support for: Sterling Commerce

Software version: All

Operating system(s): Platform Independent

Reference #: 1508742

Modified date: 2012-06-27