Support Reference Guide

News


Abstract

This Support Reference Guide details the support services, contact information, and best practices for contacting support to ensure quick response and problem resolution.

Content

For as-a-Service Customers

Contact information: SaaS Support Handbook.

For the fastest service, go to the Sterling Appendix.

For these offerings:

  • Sterling B2B Services (including hosted translation service)
  • Sterling B2B Collaboration Network (SCN) (Sterling Collaboration Network)
  • Sterling Data Synchronization Manager
  • Sterling Supplier Portal
  • Sterling Supply Chain Visibility
  • Sterling Transportation Management System
  • Sterling Web Forms
  • Managed Services (Sterling B2B Integration Services)
  • Software as a Service (SaaS)

To enter a ticket - two options:
Customer Center > Open and View cases tool.
or
IBM Client Success Portal

For On Premise Products Customers

Contact information: Support Handbook.

You can find country specific telephone numbers in the IBM Directory of worldwide contacts.

For these offerings:

  • Sterling Connect including Sterling Secure Proxy, Sterling Control Center(MFT)
  • Sterling Gentran, Sterling B2B Integrator, Sterling File Gateway(B2B)
  • Sterling Selling and Fulfillment Suite (SFS, MCF, MCS)

To enter a Service Request (also known as a PMR, case, or ticket)

Service Request and PMRs

Cross reference information
Segment Product Component Platform Version Edition
Commerce Sterling B2B Integrator
Commerce Sterling Order Management
Commerce Sterling Connect:Enterprise
Commerce Sterling Connect:Express
Commerce Sterling Community Manager
Commerce Sterling Control Center
Commerce Sterling File Gateway
Commerce Sterling Gentran for z/OS
Commerce Sterling Gentran:Director
Commerce Sterling Gentran:Server for iSeries
Commerce Sterling Gentran:Server for Microsoft Windows
Commerce Sterling Gentran:Server for UNIX
Commerce Sterling Secure Proxy
Commerce Sterling Selling and Fulfillment Suite

Rate this page:

(0 users)Average rating

Document information


More support for:

Sterling Connect:Direct
Documentation

Software version:

3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 4.7, 4.8, 5.0, 5.1

Operating system(s):

OpenVMS, Tandem NSK, Windows, i5/OS, z/OS, z/VSE

Reference #:

1508742

Modified date:

2012-06-27

Translate my page

Machine Translation

Content navigation