This document provides a list of frequently asked questions (FAQs) about the IBM Connections Mobile native application for Android, BlackBerry, and iOS. The list will likely be added to in the future so check back.
Q: What level of server do I need?
A: The IBM Connections native apps must have an IBM Connections 4.0 server or a 3.0.1 server with the July 2011 mobile update (LO61851) or later installed.
The latest update for the IBM Connections 3.0.1 server is LO69809, which can be downloaded from IBM Support: Fix Central.
The latest update for the IBM Connections 4.0 server is LO73535, which can be downloaded from IBM Support: Fix Central.
Q: Are there any security features available?
A: Starting with IBM Connections 4.0 Mobile CR1 (LO71566) and Mobile Admin CR1 (LO71729), new security features have been added. Even though this support is in CR1, it is recommended that you download the latest cumulative refreshes:
Q: Is there a way to manage some of the app features?
A: The IBM Connections 4.0 server and the CR2 refresh for IBM Connections 18.104.22.168 server (LO69809) allow an administrator to configure the mobile app in several ways. See Customizing the IBM Connections Mobile apps for more information.
Q: Can some of the app information be pre-filled?
A: An administrator can provide the server information via a web link or email. See Using links to start the IBM Connections Mobile app
Q: Is there an email address that I can use to contact Connections Mobile support directly?
Q: Is there a way that I can try the app without my own Connections server?
A: Lotus Greenhouse provides an IBM Connections server that supports the native apps.
- Register with Greenhouse (https://greenhouse.lotus.com)
- When you start the native app, use https://greenhouse.lotus.com/mobile as the server and your greenhouse user id and password to connect.
Q: What iOS document apps work with Connections?
A: In order for a document app to be fully compatible with Connections, the Open In protocol must be implemented to receive documents and to send them back to Connections. Some examples are GoodReader and Documents to Go.
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