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Analyst failed to communicate with the Content Manager database

Technote (troubleshooting)


Error when attempting to update a Dlist or attempting to view connection information between
Options/Import Link


No file space left on the server.

Diagnosing the problem

When attempting to update a Dlist you should get the message

"Analyst failed to communicate with the Content Manager database.
This can happen if the IBM Cognos 8 Planning service is not running.
Please check that this service is running.

Error was:

Unable to retrieve user information for the user that has logged on."

If you also run the ' Deployment Wizard' from the Contributor Administration Console when you get to the 'Export Object Selection' section, instead of seeing the Analyst libraries you will see the message

"Unable to list Analyst libraries"
"8004070d:Failed to logon with ticket. Error Code 1008 E1008Failed to logon to CAM..."

Resolving the problem

Release file space or increase file space on the server.

Document information

More support for: Cognos Planning

Software version: 8.4

Operating system(s): Windows

Software edition: All Editions

Reference #: 1508239

Modified date: 17 July 2013

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