Unable to Change Status on Change Record

Technote (troubleshooting)


Problem(Abstract)

Error on change status when changing to completed or closed while processing tickets which are associated to an asset.

Symptom

Receive error:

CTGRD00010 - Could not change Change 180874 status to COMP. null

or

BMXAA0032E - Cannot chnage the status to the same status


Cause

NullPointerException occurs when the system is trying to look for an object that is not there.


Diagnosing the problem

Excerpt from SystemErr.log


java.lang.NullPointerException
[7/3/11 16:37:10:105 EDT] 000000b7 SystemErr R at
psdi.app.asset.Asset.isRotating(Asset.java:1735)
[7/3/11 16:37:10:105 EDT] 000000b7 SystemErr R at
psdi.app.workorder.WO.canChargeStore(WO.java:3372)
[7/3/11 16:37:10:105 EDT] 000000b7 SystemErr R at
psdi.app.workorder.WO.isAssetChargeStore(WO.java:3336)
[7/3/11 16:37:10:105 EDT] 000000b7 SystemErr R at
psdi.app.workorder.WO.applyAssetLoc(WO.java:1616)
[7/3/11 16:37:10:105 EDT] 000000b7 SystemErr R at
psdi.app.workorder.FldWOAssetnum.coordinateAssetLocChange(FldWOAssetnum.
java:506)
[7/3/11 16:37:10:105 EDT] 000000b7 SystemErr R at
psdi.app.workorder.FldWOAssetnum.action(FldWOAssetnum.java:196)


Resolving the problem

Create a SQL log by following the online doc below


https://www-304.ibm.com/support/docview.wss?q1=1385917&rs=3214&uid=swg21385917&context=SSLKT6&cs=utf-8&lang=en&loc=en_US

Review last SQL statement before the error:

select * from item where itemnum = 'C400' and itemsetid = 'SET2'

Go to Item Master application and search for item C400.
If it's not there, create the item in the Item Master application.

Go to the Change application and change status to COMPLETE again. There should be no error in changing status this time.

Related information

Generate SQL Log


Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management IBM Maximo Asset Management for IT Supplement Not Applicable Version Independent All Editions

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Document information


More support for:

IBM Maximo Change Manager
Maximo Change Manager

Software version:

6.2.7, 6.2.8, 7.2.1, 7.5

Operating system(s):

AIX, HP-UX, Linux, Windows

Reference #:

1506721

Modified date:

2011-07-21

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