Definition of the term "healthy" in the CMEP Health Status Pie Chart. For a computer to be considered "healthy" in the CMEP dashboard, the computer needs the following
Resolving the problem
Definition of the term "healthy" in the CMEP Health Status Pie Chart For a computer to be considered "healthy" in the CMEP dashboard, the computer needs the following:
- Have at least one supported anti-malware agent*
- Have all of its anti-malware-related processes running
- Have no known outdated malware definitions**
- Have all of its agents fulfilling all criteria above if it has more than one anti-malware agent*
* Currently, a computer can have more than one supported anti-malware software and still be considered healthy in the CMEP dashboard.
** A "healthy" status in the CMEP dashboard indicates adequate protection against malware. However, definition updates for Sophos, Proventia Desktop, and eTrust are not supported. Please refer to the table below for the detailed criteria for a healthy computer for each vendor:
|Vendors \ Checks||All processes running||Definitions up-to-date|
|eTrust||Yes||Checks if definitions are < 7 days old, updates not supported|
|Proventia Desktop||Yes||Not supported|
As specified in the chart above, a "healthy" status on Sophos, Proventia Desktop, and eTrust agents is less indicative of the definition update status than that of other anti-malware agents. Therefore, automatic updates on those agents should be turned "on" to ensure adequate protection.