IBM Support

Error: FAILED to Synchronize - BigFix could not verify the authenticity of the site content.

Technote (troubleshooting)


Problem(Abstract)

This means that the TEM Client cannot verify the digital signature for
the actionsite (which is how the TEM Client gets its actions, policies,
settings, etc.)

Resolving the problem

This means that the TEM Client cannot verify the digital signature for the actionsite (which is how the TEM Client gets its actions, policies, settings, etc.)

The reason for this could be:

  1. The masthead of the TEM Client does not match the masthead of the TEM Server.
  2. The signing key files you are using as a TEM Console operator have been revoked.
  3. The files in the actionsite have been corrupted in some form.
  4. Any other issue that might cause files on the TEM Server to get corrupted on disk, in transit to the TEM Client, or any other mismatch of signature information between the client/server.

To fix this, try:
  • Verify you have the right masthead in the TEM Client installer folder, run TEM Remove to remove the client from the endpoint, and reinstall the client.
  • Try re-propagating the master actionsite (send any action out with your master operator account).
  • If the first two solutions don't work, try running the following command on the server (from the command line) in order to rotate the server signing key and resign all content in the database (first make a backup of your database before running the command):
    • BESAdmin.exe /rotateserversigningkey
      • Note: You will need to CD into the BES Server directory which contains the BESAdmin.exe tool.
      • Note: The command will take several minutes to complete the signing of the content. Please be patient and wait for it to finish. A message box will appear when the content has finished re-signing.

Historical Number

1620

Document information

More support for: IBM BigFix family

Software version: All Versions

Operating system(s): Platform Independent

Software edition: All Editions

Reference #: 1506210

Modified date: 14 August 2014


Translate this page: