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How do I download Trend CPM patterns in an Air-Gapped Setup?

Technote (troubleshooting)


Problem(Abstract)

Instructions for downloading Trend Micro CPM pattern updates to the TEM CPM Clients, in a Air-Gapped network.

Resolving the problem

  1. On a machine with access to the internet download and run one of the following installers:

  2. The installer runs silently and by default will install to 'C:\Program Files (x86)\Trend Micro\Core Protection Module Server'. You can specify a non-default installation location using the -i commandline option.


  3. On network machine run TMCPAuHelper.exe to download the latest definition files. The default location is [C:\Program Files\Trend Micro\Core Protection Module Server\TMCPAuHelper.exe]

    The tool will take several minutes to run. You can monitor the progress of the update with the registry key
    [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPMsrv\AUComponents\UpdateProgress]
    The UpdateProgress key has two components in the format [STATUS],[PROGRESS]. The Progress value is a percentage indicator from 1% to 100%. The Status value will be one of the following (returns to 0 after completion):
    • 0=Not Started Yet
    • 1=Waiting
    • 2=Downloading Files
    • 3=Download Succeeded
    • 4=No Update Available
    • 5=Update Failed

  4. Next, verify that the definition files were downloaded successfully:

    The Registry Key [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPMsrv\LatestExitCode] should be set to 0 or 3.
    • 0=Success
    • 1=General Failure
    • 2=Failed because another process was running
    • 3=No Update Needed.

    If this was the first time running TMCPAuHelper.exe, the Components directory should have been created (C:\Program Files (x86)\Trend Micro\Core Protection Module Server\Components) and it should contain an 'engine' folder containing data, a 'pattern' folder containing data, a filelist_srv.txt file, and a server_bf_XXX_XXX.ini file.


  5. Copy the 'components' directory from the networked machine to the 'components' directory on the Air-Gapped Server. Same default location [C:\Program Files (x86)\Trend Micro\Core Protection Module Server\Components].


  6. On the Air-Gapped machine run 'TrendMirrorScript.exe' from default location of: C:\Program Files (x86)\BigFix Enterprise\TrendMirrorScript.


  7. In the CPM Dashboard navigate to the Pattern Updates Wizard and deploy your pattern.

Historical Number

1115

Document information

More support for: IBM BigFix family

Software version: Version Independent

Operating system(s): Platform Independent

Reference #: 1506184

Modified date: 10 October 2011


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