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Error "checkinstall: cannot open" during agent installation

Technote (troubleshooting)


Problem(Abstract)

I am trying to install the BES Solaris agent and receive the following error: "bubbles/root# /usr/sbin/pkgadd -n -d ./BESAgent-7.1.1.315.sparc_sol8.pkg :cannot open pkgadd: ERROR"

Resolving the problem

I am trying to install the agent and receive the following error:

bubbles/root# /usr/sbin/pkgadd -n -d ./BESAgent-7.1.1.315.sparc_sol8.pkg

BESagent Copyright 2008 BigFix, Inc. All Rights Reserved

/var/tmp/dstreAAAv5ayCa/BESagent/install/checkinstall:
cannot open pkgadd: ERROR: checkinstall script did not complete successfully
Installation of failed.
No changes were made to the system.
bubbles/root#

To resolve this, ensure you have a sufficient umask such as "022" before attempting to install the BES Agent. Umask values such as 077 will cause this error as the installer is unable to read the files being extracted.

For example: bubbles/root# umask 022
bubbles/root# pkgadd -n -d ./BESAgent-7.1.1.315.sparc_sol8.pkg BESagent
Copyright 2008 BigFix, Inc.
All Rights Reserved
Installation of was successful.
bubbles/root#

Historical Number

819

Document information

More support for: IBM BigFix family

Software version: 7.2

Operating system(s): Platform Independent

Reference #: 1506165

Modified date: 14 May 2014


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