Why do files added to a software package stay marked as "Upload in progress"?
File status is managed by a utility on the TEM server which must be set up before file status will change. Once the server utility is set up, file status will update on the server automatically.
Resolving the problem
File status is managed by a utility on the TEM server which must be set up before file status will change. Once the server utility is set up, file status will update on the server automatically. Consoles may need to be refreshed in order to see the updates quickly.
To set up the utility:
- Navigate to Systems Lifecycle > Software Distribution > Setup
- Run the "Install BES Server Plugin Service" Task if it is present. If it is not, this server already has the Server Plugin Service.
- Run the "BES Server: Install BES Upload Maintenance Service for Software Distribution" Task. This Fixlet message is dependent on the Server Plugin Service, and may take a moment to become relevant if the Server Plugin Service was recently installed.
After these tasks are complete, the service will update the server database automatically. You may need to refresh the Console in order to see the updates quickly.
Note: The Server Plugin Service needs to run as the same AD user that the other services run as in accessing the database.
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