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Troubleshooting License authorization error

Technote (troubleshooting)


Problem(Abstract)

How do I troubleshoot License authorization error "Indicated file isn't a valid license authorization:class NotASignedMessage"?

Symptom

When I browse to the file and select it, I receive the following error message:

"Indicated file isn't a valid license authorization:class NotASignedMessage"


Resolving the problem

I am attempting to install TEM using an license authorization token that I received from the licensing group at TEM. However, when I browse to the file and select it, I receive the above error message and cannot continue. How can I solve this?

This issue is due to a corrupted TEM license authorization file which can be caused by a mailer stripping the contents from the file. Try downloading the TEM license authorization file via a different mailer and verify the file is not empty after downloading. If you are still having trouble please contact the IBM license team emailing TEM@dk.ibm.com or TEM technical support..

Historical Number

501

Document information

More support for: IBM BigFix family

Software version: All Versions

Operating system(s): Platform Independent

Software edition: All Editions

Reference #: 1506081

Modified date: 18 August 2014


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