IBM Support

Steps to force a shutdown or restart on a Citrix Server

Technote (troubleshooting)


Problem(Abstract)

Deploying actions to my Citrix server I find that sometimes it will perform a "polite" shutdown request in an effort to allow users to save their work. How do I force a shutdown immediately without attempting to save any work?

Resolving the problem

When I deploy actions to my Citrix server I find that sometimes it will perform a "polite" shutdown request in an effort to allow users to save their work. How do I force a shutdown immediately without attempting to save any work? The following TEM Client setting can be used to determine this behavior:

  • _BESClient_ActionManager_SkipVoluntaryOnForceShutdown


A value of 1 will cause the client to handle restart and shutdown operations in a forceful way that will not give applications the opportunity to cancel the operation. Terminal services systems should always have this set to 1.

For more information on how to set this setting, please refer to the following:
https://www.ibm.com/developerworks/mydeveloperworks/wikis/home?lang=en#/wiki/Tivoli%20Endpoint%20Manager/page/Configuration%20Settings

Historical Number

458

Document information

More support for: IBM BigFix family

Software version: Version Independent

Operating system(s): Platform Independent

Software edition: All Editions

Reference #: 1506071

Modified date: 04 September 2014


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