IBM Support

QnA Tool for non-Windows BigFix Clients

Technote (troubleshooting)


Problem(Abstract)

Is there a QnA for the non-Windows BigFix Clients such as Unix, Linux, Macintosh, or AIX?

Resolving the problem

Yes, this is possible. All of the non-Windows BigFix Clients include a QnA tool with the distribution.

There are actually two versions.

  • /opt/BESClient/bin/qna - Command line version
  • /opt/BESClient/bin/xqna - X Windows version

To allow the qna tool to work properly you will want to set a variable to indicate where the BigFix Client configuration information resides. To do this, you can create a simple shell script to set this, or you can add the variable setting to your default startup scripts: Using your favorite editor, create a file called "runqna' with the following contents:
#!/bin/sh
BESClientConfigPath=/var/opt/BESClient/besclient.config
export BESClientConfigPath
export LIBPATH=/opt/BESClient/bin
/opt/BESClient/bin/qna

Note: For HPUX systems you need to run an additional command:
export SHLIB_PATH=/opt/BESClient/bin

You can then allow this sript to be executable:
# chmod a+x runqna

Then to run qna from the command line:
#./runqna

BigFix does provide a DMG file that includes the QnA utility for the Macintosh BigFix Client.
You can find the DMG file here: http://support.bigfix.com/install/besclients-nonwindows.html#mac

You can follow the steps below to extract the BigFix Client:

  1. Download the DMG file to the particular Macintosh system.
  2. Mount the file by double clicking on the DMG file
  3. The QnA utility can be found within the mounted directory structure

Note:As of 9.2.4.2, QnA for Mac is under:
/Library/BESAgent/BESAgent.app/Contents/MacOS/QnA

This tool is also called the relevance debugger or Fixlet debugger.

Note: See also the following article:
http://www-01.ibm.com/support/docview.wss?uid=swg21506168..

Historical Number

347

Document information

More support for: IBM BigFix Platform
Tool

Software version: Version Independent

Operating system(s): AIX, CentOS, Linux, OS X, Solaris

Software edition: All Editions

Reference #: 1506026

Modified date: 24 October 2016


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