IBM Support

Clearing the BigFix Console cache

Troubleshooting


Problem

How do I clear the BigFix Console cache?

The BigFix Console caches information about computers, actions, Fixlet, Tasks, etc. in the local sub folders of the BigFix Console. By default, the local cache is written to disk when you close your BigFix Console and read when you login. In most cases, it is faster to read data from the local cache instead of reloading it each time from the database.

Resolving The Problem

Clearing your local BigFix Console cache:
Through the console:
1. Open your BigFix Console and go to File->Preferences.
2. Click the 'Clear Cache' button.
3. Close and reopen the BigFix Console to reload the cache.

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Through the file system:
1. Close your BigFix console.
2. Navigate to \Users\{USERNAME}\AppData\Local\BigFix.
3. Delete the Enterprise Console directory
4. Start up your console (Note: you may be prompted to re-trust the certificate, click YES)

Clearing all console caches:
1. Open up a command line on the server and cd to %ProgramFiles(x86)%\BigFix Enterprise\BES Server
2.  Run the command: BESAdmin.exe /resetDatabaseEpoch

Note:

  • The DatabaseEpoch is not to be confused with the ActionSiteEpoch. The DatabaseEpoch is used to detect situations where console caches are stale and must be discarded, but where the additional behaviors of an ActionSiteEpoch reset are not desired.
  • The files for the BigFix Console cache can be found in this folder: %LocalAppData%\BigFix\Enterprise Console\<DSN>\<BigFix UserName>

For instance, if you run the Console as the user Administrator and connect to the server MYWINSRV, the folder containing the cache is C:\Users\Administrator\AppData\Local\BigFix\Enterprise Console\MYWINSRV\IEMAdmin.

  • The files for the BigFix Console cache may also be defined by a registry setting.

You can change the location of the BigFix Console local cache data with the following registry key in the HKEY_CURRENT_USER branch.

[HKCU\Software\BigFix\Enterprise Console\Preferences]
Name: Data Directory (REG_SZ)
Value: A directory to store the cache files.
Example: D:\AppData\BES Console Cache

This REG_SZ will not exist if you have not overridden the default location.

If set correctly, you should see folders and files created in the specified directory the next time you launch the BigFix Console.

Related Video:



Cross reference information
Product Component Platform Version Edition
IBM BigFix Platform Platform Independent All Versions

Historical Number

233

Document information

More support for: IBM BigFix family

Software version: All Versions

Operating system(s): Platform Independent

Reference #: 1505993

Modified date: 04 September 2018