How do I clear the TEM Console cache?

Technote (troubleshooting)


The TEM Console caches information about computers, actions, Fixlet, Tasks, etc. in the local sub folders of the TEM Console. By default, the local cache is written to disk when you close your TEM Console and read when you login. In most cases, it is faster to read data from the local cache instead of reloading it each time from the database.

Resolving the problem

The instructions are for versions of the TEM Console that are >= 7.0

Clearing your local TEM Console cache:
Through the console:
1. Open your TEM Console and go to File->Preferences.
2. Click the 'Clear Cache' button.
3. Close and reopen the TEM Console to reload the cache.

Through the file system:
1. Close your TEM console.
2. Navigate to \Users\{USERNAME}\AppData\Local\BigFix
3. Delete the Enterprise Console directory
4. Start up your console (Note: you may be prompted to re-trust the certificate, click YES)

Clearing all console caches:
1. Open up a command line on the server and cd to <%Program Files%>\Program Files\BigFix Enterprise\BES Server
2. Run the command: BESAdmin /resetDatabaseEpoch

Note: The DatabaseEpoch is not to be confused with the ActionSiteEpoch. The DatabaseEpoch is used to detect situations where console caches are stale and must be discarded, but where the additional behaviors of an ActionSiteEpoch reset are not desired.

Note: The files for the TEM Console cache in 7.0 can be found here:

  • Documents and Settings\<current user>\Local Settings\Application Data\BigFix\Enterprise Console\<DSN>\<BigFix UserName>\SessionCache.dat
  • Documents and Settings\<current user>\Local Settings\Application Data\BigFix\Enterprise Console\<DSN>\<BigFix UserName>\PropertyResults

Please also Note: The files for the TEM Console cache in 7.0 may also be defined by a registry setting.

In BES 7.0 and above you can change the location of the TEM Console local cache data with the following registry key in the HKey_Current_User branch.

[HKCU\Software\BigFix\Enterprise Console\Preferences]
Name: Data Directory (REG_SZ)
Value: A directory to store the cache files.
Example: D:\AppData\BES Console Cache

This REG_SZ will not exist if you have not overridden the default location.

If set correctly, you should see folders and files created in the specified directory the next time you launch the TEM Console.

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