IBM Support

How can I make the TEM Client pause while an application is running?

Technote (troubleshooting)


Problem(Abstract)

Steps for pausing the TEM client while another application is running.

Resolving the problem

You can add a registry key and setting to pause the TEM client if a certain application is found to be running. You define the name of the application in the setting in order to pause the client if the application is running.

If the following key does not exist, create it:
32 bit:
HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\ConflictApps
64 bit:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\BigFix\EnterpriseClient\ConflictApps

In the key, create a DWORD value with the following name:
"HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\ConflictApps" "<application name>"=1 (Must be a non-zero DWORD value)

For example, creating the DWORD value:
"HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\ConflictApps" "mybackup.exe"=1
will cause the TEM Client to pause as long as mybackup.exe is running.

If you want to verify that the TEM Client is indeed paused when the application is run, and then resumes when the application is restarted, you can turn on detailed logging from on the TEM Client using instructions at: Client Debug Logging.

The TEM Client will say "Pausing" when the application starts and "Resuming" when the application exits. Note that if the application runs indefinitely, the TEM Client will be paused indefinitely.

Sample Log:
Fri, 06 Jan 2012 10:47:12 -0800 Evaluate file Enterprise Security/2011 Security Bulletins.fxf
Fri, 06 Jan 2012 10:47:12 -0800 Complete file Enterprise Security/2011 Security Bulletins.fxf: 0 microseconds
Fri, 06 Jan 2012 10:47:12 -0800 Evaluate file Enterprise Security/2011 Security Bulletins (x64).fxf
Fri, 06 Jan 2012 10:48:55 -0800 Evaluation stopped, saving site and file: Enterprise Security, C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\Enterprise Security\2011 Security Bulletins (x64).fxf, offset = 1447719
Fri, 06 Jan 2012 10:48:55 -0800 Complete file Enterprise Security/2011 Security Bulletins (x64).fxf: 3885865 microseconds
Fri, 06 Jan 2012 10:48:55 -0800 Pausing
Fri, 06 Jan 2012 10:48:56 -0800 VerboseMessage Entering Reporting Logic.
Fri, 06 Jan 2012 10:48:56 -0800 ReportTimer EncryptionSetup 304 microseconds elapsed
Fri, 06 Jan 2012 10:48:56 -0800 ReportTimer PrepareForReport 88 microseconds elapsed
Fri, 06 Jan 2012 10:48:56 -0800 ReportTimer ClearCaches 687 microseconds elapsed
Fri, 06 Jan 2012 10:48:56 -0800 ReportTimer CarbonCopySetup 339 microseconds elapsed
Fri, 06 Jan 2012 10:48:56 -0800 ReportTimer DeletedFixlets 3873 microseconds elapsed
Fri, 06 Jan 2012 10:48:56 -0800 ReportTimer ResampleActionAnalysis 7400 microseconds elapsed
Fri, 06 Jan 2012 10:49:11 -0800 ReportTimer FixletStateChanges 15062849 microseconds elapsed
Fri, 06 Jan 2012 10:49:11 -0800 ReportTimer UnsubscribeSites 373 microseconds elapsed
Fri, 06 Jan 2012 10:49:11 -0800 ReportTimer AddChangedAnalysis 345 microseconds elapsed
Fri, 06 Jan 2012 10:49:11 -0800 ReportTimer TimeToEvaluateProperty 41234 microseconds elapsed
Fri, 06 Jan 2012 10:51:24 -0800 ReportTimer EvaluateProperties 133154556 microseconds elapsed
Fri, 06 Jan 2012 10:51:25 -0800 ReportTimer ReportEnd 22421 microseconds elapsed
Fri, 06 Jan 2012 10:51:25 -0800 DebugMessage ReportManager - Attempting to post report
Fri, 06 Jan 2012 10:51:25 -0800 DebugMessage DoUploadFile: None authentication used.
Fri, 06 Jan 2012 10:51:25 -0800 DebugMessage Report posted successfully.
Fri, 06 Jan 2012 10:51:25 -0800 ReportTimer UploadReport 114591 microseconds elapsed
Fri, 06 Jan 2012 10:51:25 -0800 DebugMessage ReportManager - report sent successfully.
Fri, 06 Jan 2012 10:51:26 -0800 ReportTimer AdvanceState 848171 microseconds elapsed
Fri, 06 Jan 2012 10:51:26 -0800 VerboseMessage EvaluationManager::Restart Slow All
Fri, 06 Jan 2012 10:51:30 -0800 Resuming
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping site: BES Asset Discovery
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping site: BES Inventory and License
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping site: BES Support
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping site: BigFix DSS Software Asset Management
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping site: CustomSite_FileOnlyCustomSite_CPMAutoUpdate
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping site: CustomSite_ProductionBaselines
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping site: CustomSite_TestBaselines
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping site: DISA STIG Checklist for RHEL 5
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping site: DISA STIG on Windows 2008 MS v6r1
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming at site: Enterprise Security
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping file: C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\Enterprise Security\Windows Updates (x64).fxf
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping file: C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\Enterprise Security\Windows Updates (Apps).fxf
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping file: C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\Enterprise Security\Updates and Service Packs.fxf
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping file: C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\Enterprise Security\Updates and Service Packs (x64).fxf
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping file: C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\Enterprise Security\Updates and Service Packs (Apps).fxf
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping file: C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\Enterprise Security\Superseded.fxf
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping file: C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\Enterprise Security\Microsoft Office.fxf
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping file: C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\Enterprise Security\Malicious Software Removal.fxf
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping file: C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\Enterprise Security\Bug Fixes (x64).fxf
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping file: C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\Enterprise Security\Bug Fixes (Apps).fxf
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming, skipping file: C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\Enterprise Security\2011 Security Bulletins.fxf
Fri, 06 Jan 2012 10:51:30 -0800 Evaluation resuming at file: C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\Enterprise Security\2011 Security Bulletins (x64).fxf
Fri, 06 Jan 2012 10:51:30 -0800 Evaluate file Enterprise Security/2011 Security Bulletins (x64).fxf

Historical Number

197

Document information

More support for: IBM BigFix family

Software version: Version Independent

Operating system(s): Platform Independent

Reference #: 1505928

Modified date: 11 June 2016


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