IBM Support

Why am I getting an Adobe Flash Player or Office Web Controls warning in the BES Console?

Technote (troubleshooting)


Problem(Abstract)

The BES Console, starting in version 6.0, is able to display various graphs and charts using Office Web Controls (aka Office Web Components, OWC) and Adobe Flash Player.

Resolving the problem

The BES Console, starting in version 6.0, is able to display various graphs and charts using Office Web Controls (aka Office Web Components, OWC) and Adobe Flash Player. If you do not have these components installed, or if your Internet Explorer settings prohibit ActiveX controls, you will not be able to view these graphical elements in the BES Console and a warning message will be displayed.

Office Web Components allows you to view spreadsheets, charts, and databases published on the Web. The tool is publicly available and can be downloaded from Microsoft:

Office 2003 Web Components can be downloaded from here (This version is recommended and works with Windows 2003, Vista, 7).
Office XP Web Components can be downloaded from ">here.

OWC can also be installed through BES. Fixlet messages titled "Missing Office Web Components" are available in the BES Support site that allow you to deploy the English version of OWC to BES Console machines.

Many wizards and dashboards require Adobe Flash Player 9 or later for better displaying data, navigational elements or for globalization/localization. Some dashboards may require Adobe Flash Player 10 or later for certain features such as the "Export to PDF" functionality.

Adobe Flash Player needs to be installed for Internet Explorer. The latest version of Adobe Flash Player can be downloaded from http://www.adobe.com/support/flashplayer/downloads.html where you can choose your operating system and specify to install for Internet Explorer as opposed to your default browse

If these components are installed and the warning message is still being displayed or you have a message "You need to install/upgrade your Flash Player", make sure ActiveX controls are enabled within your Internet Explorer settings, and DirectX version 8.0 or later is installed.

For example:



To change the Internet Explorer setting, open Internet Options, go to the "Security" tab, and make sure the setting "Run ActiveX controls and plug-ins" is set to "Enabled" for the Internet web content zone. On Windows Server 2003, you can add "about:security_BESConsole.exe" to the Trusted sites zone instead.

If DirectX version 8.0 is not installed, a Fixlet message titled "Missing DirectX" is available in the BES Support site that allows you to deploy the latest version of DirectX.

Internet Explorer 6.0 and later is another pre-requisite to display these graphical elements. If you are running an older version of Internet Explorer, you can use the "UPDATE: Internet Explorer 6.0 Service Pack 1 Available" Fixlet message to upgrade to a supported version of Internet Explorer.

If you are running the BES 6.0 Console through a VMWare guest operating system, you may have to install VMWare tools for all graphical elements to display correctly.

Historical Number

339

Document information

More support for: IBM BigFix family

Software version: 7.2

Operating system(s): Platform Independent

Reference #: 1505909

Modified date: 13 September 2016


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