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What causes the error "Unable to contact BigFix Root Server to Update Current Time" or "Problem synchronizing with root server"?

Technote (troubleshooting)


Problem(Abstract)

This error message is caused when the BigFix Console is unable to reach the Root Server or when it receives an error when connecting.

Resolving the problem

This problem can happen if there are communication problems between the BigFix Console on the BigFix Server. Here are some reasons why this might occur:

1. There are too many BigFix Clients (several thousands) reporting directly to the BigFix Server instead of a BigFix Relay. In this case, the number of incoming connections is used by the clients and there are no connections left for the BigFix Console.

2. If you have configured Web Reports to use the same port number as BigFix, the BigFix Diagnostics Utility will show red lights for all of the permission checks and plug-ins. By default BigFix Root Server will use port 52311 and Web Reports will use port 52312. Both ports can be viewed in the registry of the BigFix Server:

HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\Settings\Client\_BESRelay_HTTPServer_PortNumber

HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\Settings\Client\_WebReports_HTTPServer_PortNumber

NOTE: If the port is the same for both of these values you should change the Web Reports port number to fix the error. It is recommended that Web Reports use port 52312 or port 80.

3. The Root Server service on the Server computer is stopped or removed.

4. Anything that would cause the BigFix Console to fail to make an HTTP connection on the BigFix port (default 52311) to the BigFix Server could potentially cause this issue.

Historical Number

251

Document information

More support for: IBM BigFix Platform
Server

Software version: All Versions

Operating system(s): Platform Independent

Reference #: 1505907

Modified date: 01 November 2011


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