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What causes the error "Unable to contact TEM Root Server to Update Current Time" or "Problem synchronizing with root server"?

Technote (troubleshooting)


Problem(Abstract)

This error message is caused when the TEM Console is unable to reach the Root Server or when it receives an error when connecting.

Resolving the problem

This problem can happen if there are communication problems between the TEM Console on the TEM Server. Here are some reasons why this might occur:

1. There are too many TEM Clients (several thousands) reporting directly to the TEM Server instead of a TEM Relay. In this case, the number of incoming connections is used by the clients and there are no connections left for the TEM Console.

2. If you have configured Web Reports to use the same port number as TEM, the TEM Diagnostics Utility will show red lights for all of the permission checks and plug-ins. By default TEM Root Server will use port 52311 and Web Reports will use port 52312. Both ports can be viewed in the registry of the TEM Server:

HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\Settings\Client\_BESRelay_HTTPServer_PortNumber

HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\Settings\Client\_WebReports_HTTPServer_PortNumber

NOTE: If the port is the same for both of these values you should change the Web Reports port number to fix the error. It is recommended that Web Reports use port 52312 or port 80.

3. The Root Server service on the Server computer is stopped or removed.

4. Anything that would cause the TEM Console to fail to make an HTTP connection on the TEM port (default 52311) to the TEM Server could potentially cause this issue.


Historical Number

251

Document information

More support for: IBM BigFix family

Software version: All Versions

Operating system(s): Platform Independent

Reference #: 1505907

Modified date: 01 November 2011


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