IBM Support

Why do some computers report 'Access is Denied' for their status in the Client Deploy Tool?

Technote (troubleshooting)


Problem(Abstract)

The 'Access is Denied' status indicates that we are unable to connect to the computer to determine if the TEM Client is installed.

Resolving the problem

The 'Access is Denied' status indicates that we are unable to connect to the computer to determine if the TEM Client is installed. It is very unlikely that you would be able to deploy the client if you are unable to do the verification step.

Here are some possible reasons why you will receive the message:

  • You have supplied an incorrect username or password or your user does not have sufficient permissions on the target computer.
  • File and Print Sharing is disabled on the target computer.
  • The target computer is Windows XP Home Edition and simple file sharing is enabled. Here is a Microsoft article on turning simple file sharing off.

Related information

How do I troubleshoot "RPC Failure" in TEM Client Deplo
Using the TEM Client Deploy Tool
Using a list of computers with BES Client Deploy Tool
TEM Client Deploy Tool can use command line parameters
Can I change timeout and retry options in TEM Client
What do the errors in the Client Deploy Tool mean?

Historical Number

317

Product Alias/Synonym

IBM BigFix
IBM Endpoint Manager
Tivoli Endpoint Manager

Document information

More support for: IBM BigFix family

Software version: Version Independent

Operating system(s): Platform Independent

Reference #: 1505890

Modified date: 17 December 2015


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