IBM Support

Removing the TEM Client from a computer

Technote (troubleshooting)


Problem(Abstract)

The several methods to uninstall a TEM Client.

Resolving the problem

There are a number of ways to uninstall the TEM Client including: manually from Add/Remove Programs, login scripts, 3rd party tools, etc. However, the easiest way to uninstall the TEM Client is to use a Task in the BES Support site. The task is called "TROUBLESHOOTING: Remove BES Clients". Follow the directions in this Task to uninstall the TEM Clients.

To uninstall the TEM Client on non-Windows systems the simplest method is using the built in package managers for the particular O/S.

Some examples:

Linux:
$ rpm -e BESAgent-6.0.2.68-1

Solaris:
$ pkgrm BESagent

AIX:
$ installp -u BESClient
For further information please see the following:
http://support.bigfix.com/install/besclients-nonwindows.html#aix

Macintosh:
TEM provides a DMG file that includes a script that will uninstall the Macintosh TEM Client. You can find the DMG file here:
http://support.bigfix.com/install/besclients-nonwindows.html#mac

The original download has an uninstaller application that can be run on the client machine to remove the TEM MAC client. Some administrators may have never seen the original file. They have only seen the distributable package, created by the MAC installer, here in steps 4 and 5.

The original installer can be found by following the download link for the TEM MAC Agent. Inside the DMG file you will find 3 applications:

  • BESAgent Uninstaller.app
  • BESAgent Installer Builder.app
  • BigFixQnA.app

The application of interest is the BESAgent Uninstaller.app which can then be copied and run to remove the TEM MAC agent from this computer. You can follow the steps below to uninstall the TEM Client:
  1. Download the DMG file to the particular Macintosh system.
  2. Mount the file by double clicking on the DMG file.
  3. In the mounted file double click the BESAgent Uninstaller which will lead you through the uninstall process.

Note: You must first stop the agent process before removing it, and you will have to manually remove directories left behind.
For example:
  • For Windows
    • kill -9 BESClient.exe
  • For Linux
    • /etc/init.d/besclient stop
    • rm -rf /etc/opt/BESClient/ /var/opt/BESClient

If the above actions fail for <strong>WINDOWS OS</strong>, as a last resort, you can use the TEM Remove Utility.

Keep in mind that running the remove utility will also delete the Client Settings, so use with caution.

The TEM Remove Utility can be downloaded from this page:
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli%20Endpoint%20Manager/page/Utilities#utilities

Keywords: "Remove BES Clients" Uninstall Mac Aix Linux BESClient Remove agent

Historical Number

63

Document information

More support for: IBM BigFix family

Software version: Version Independent

Operating system(s): Platform Independent

Reference #: 1505780

Modified date: 28 September 2015


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