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Configuring the TEM Client end-user modes

Technote (troubleshooting)


Problem(Abstract)

The client has several configuration options described below.

Resolving the problem

The TEM Client has many configurable options for the interface shown to the end-users:

User Interface: New Dialog or Old Dialog



Has Main Dialog Mode -- When this mode is enabled, the TEM Client main dialog will be used. If it is disabled, the older Action Request Dialog will opened instead.

Client Setting: "_BESClient_ActionManager_HasMainDialog"

Default = 1 == "true"

Which an be set by the standard client setting means (computer -> edit settings, or through the registry/config files).

Tray Modes descriptions



Change how the TEM Client "system tray icon" behaves.

Client Setting: "_BESClient_ActionManager_TrayMode"

Default = "OffersTray"

Value must be one of:

"NoTray"

The UI does not have a tray icon, and only shows the Action Request Dialog when a new action appears or the snooze period has passed. Note that the tool "TriggerClientUI.exe" in the TEM Client folder will make the TEM Client dialog appear if it is run.

"ActionsTray"

In this mode, the UI only shows a tray icon when there are currently pending action requests. Clicking on the tray icon will cause the Action Request Dialog to open -- again, tool "TriggerClientUI.exe" in the TEM Client folder will make the TEM Client dialog appear if it is run.

"OffersTray"

This mode behaves like the "AlwaysTray" mode if there is at least one offer available. Otherwise it behaves like the "ActionsTray" mode. This mode is not compatible with "HasMainDialog=false".

"AlwaysTray"

In this mode, the UI always shows a tray icon, and clicking on the tray icon causes the Main Dialog to open. This mode is not compatible with "HasMainDialog=false".

Historical Number

441

Document information

More support for: IBM BigFix family

Software version: All Versions

Operating system(s): Platform Independent

Reference #: 1505750

Modified date: 29 June 2015


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